The annual CHOICE reliability survey asks thousands of members about the smartphones they own, what they think of them and how they've held up over time.
More than 6000 members participated in our 2020 reliability survey across a range of products, and of that, 4298 people told us about their smartphone. The information they provided gives us a really good indication of how each brand stacks up over time.
Brand reliability results are for CHOICE members only.
Our guide to buying the best smartphone is free and has lots of great information and advice.
Our brand reliability scores helps guide you when choosing a product – with the knowledge that the brand is well regarded by CHOICE members for customer satisfaction and reliability.
How we get the data
We calculate a brand's reliability score and owner rating based on our survey of 6009 CHOICE members, conducted in April and May 2020. Of those 6009 members, 4298 people told us about their smartphone.
About the scores
Reliability figures are based on owner assessment, not test data. We use the data we collect from members to rate the most popular brands for reliability. We take into account the age of the products so we can compare fairly between brands.
We asked owners to tell us what they thought of the products they own, rating them from 'Excellent' to 'Terrible'. We've used this information to give each brand an owner satisfaction rating so you can see what people who use the brand day in, day out, think of them.
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