The annual CHOICE reliability survey asks thousands of members about the TVs they own, what they think of them and how they've held up over time.
More than 6500 members participated in our 2019 reliability survey. The information they provided gives us a really good indication of how various TV brands stack up over time - something we can't test in our labs.
The top performers
- Most reliable brand: All brands performed well this year.
- Highest owner satisfaction: LG, Panasonic, Samsung, Sony
What we found
- Televisions continue to earn high reliability ratings for the top-tiered brands.
- Even though TVs are becoming increasingly more complex and 'smarter', TV owners are mostly satisfied with their TV.
- Panasonic continues to be a favoured brand when both reliability (91%) and owner satisfaction score (87%) are taken into account.
- The main problems people have with their TV is with internet-enabled smart TV functions and the remote control.
|Brand||Reliability (%)*||Satisfaction score (%)|
Number in brackets shows the sample size. * Differences of 5% or more are significant. Average reliability score = 86%, average satisfaction score = 86%.
How we get the data
We calculate a brand's reliability score and owner rating based on our survey of 6500 CHOICE members in 2019.
About the scores
Reliability figures are based on owner assessment, not test data. We use the data we collect from members to rate the most popular brands for reliability. We take into account the age of the products so we can compare fairly between brands.
We asked owners to tell us what they thought of the products they own, rating them from excellent to terrible. We've used this information to give each brand an owner satisfaction rating so you can see what people who use the brand day in, day out think of them.