The annual CHOICE reliability survey asks thousands of members about the TVs they own, what they think of them and how they've held up over time.
More than 7100 members participated in our 2021 reliability survey. The information they provided gives us a really good indication of how various TV brands stack up over time – something we can't test in our labs. For reliability and satisfaction, we looked at a five-year purchase period from 2016–2020.
About the scores
Reliability figures are based on owner assessment, not test data. We use the data we collect from members to rate the most popular brands for reliability. We take into account the age of the products so we can compare fairly between brands.
We asked owners to tell us what they thought of the products they own, rating them from excellent to terrible. We've used this information to give each brand an owner satisfaction rating so you can see what people who use the brand each day think of them.
Brand reliability results are for CHOICE members only.
Our guide to buying the best TV is free and has lots of great information and advice.
Our brand reliability scores helps guide you when choosing a product – with the knowledge that the brand is well regarded by CHOICE members for customer satisfaction and reliability.
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