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What's behind
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Last updated: 01 March 2019

We look for hotels in local and international urban and regional locations, using popular hotel booking services such as Booking.com, Trivago, Hotels Combined, Expedia and Wotif. 

Our hands-on test follows the same steps you would if you were looking for holiday accommodation, to find out whether these services offer as many rooms and day-to-day deals as they claim.

  • Our buying guide summarises our findings, outlines how these services work and investigates whether they're reputable or not.
  • How we compare explains our rigorous assessment methods. We look at these services through the same eyes as a typical Australian looking for holiday accommodation.

We compare claims, features and functions too including:

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  • The search functions and filtering features that help you narrow down results to suit your travel preferences.
  • Access to additional tools to help with your holiday such as travel insurance, airport transfers and car rentals that can be bundled together.
  • General ease of use, from setting out with a plan, to finding and booking a room.
  • Search tools to help people with specific travel needs, such as accessible buildings and rooms.

You may notice we haven't recommended any of theses services. This is because there are ongoing ACCC investigations into alleged anti-competitive behaviour in the hotel booking services industry. However, you will encounter these websites if you're looking for accommodation, and many holidaymakers continue to use them. So, we chose to assess their performance and usability, on the grounds that many of our members will likely use a hotel booking service.

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Filters

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Brand

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List of brands we tested in this review.

Price

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These services are free to use.

enter value/s in increments of 1 between 0 and 0

Top filters

Recommended products

Type

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Aggregation services take you to the hotel’s website, or a separate booking service. Booking services allow you to complete the booking within their site.

Ease of use score

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Ease of use score is made up of comparison (50%), search (30%) and general navigation (20%).

enter value/s in increments of 1 between 58 and 83

Performance score

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Performance score is made up of total number of search results (70%) and price (30%). Assessed across all services at the same time per location, on 22 January, 2019.

enter value/s in increments of 1 between 62 and 92

Booking score

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This does not contribute to the overall score, as aggregation services do not support booking within the website.

enter value/s in increments of 1 between 67 and 80

Travel insurance booking

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Can you also use the service to book travel insurance?

Airport transfer booking

Car rental booking

Accessible building/room filter

Features

Hotel and car (package booking)

Hotel and flights (package booking)

Hotel, flights and car (package booking)

Holiday home or apartment booking

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Does the service offer holiday houses and apartments as well as hotels?

Specifications

Multiple languages

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Is the website available in languages other than English?

Included in this review

Members-only access
  • Recommended
  • Overall score
  • Ease of use score
  • Performance score
  • Booking score
  • Good points
  • Bad points
  • Brand
  • Parent company
  • Price
  • Availability
  • Type
  • Parking filter
  • Internet filter
  • Pool filter
  • TV filter
  • Air conditioning filter
  • Hotel restaurant filter
  • Pet policy filter
  • Kitchen filter
  • Gym filter
  • 24-hour desk filter
  • Accessible building/room filter
  • Flight booking
  • Airport transfer booking
  • Car rental booking
  • Holiday home or apartment booking
  • Cruise booking
  • Activity booking
  • Travel insurance booking
  • Hotel and flights (package booking)
  • Hotel and car (package booking)
  • Flights and car (package booking)
  • Hotel, flights and car (package booking)
  • Multiple currencies
  • Multiple languages
  • Advertising on the website
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