BrandExpand to view more details.
List of brands we tested in this review.
PriceExpand to view more details.
The services are free to use.
enter value/s in increments of 1 between 0 and 0
Rideshare services will send a privately owned vehicle driven by an independent contractor. Taxi services will provide a traditional taxi. Combined rideshare and taxi services let you select your preferred method of transportation.
We assess the steps required and difficulty involved in using the app to book a ride: entering a destination, selecting a vehicle (including number of vehicle types available), booking a ride, cancelling if required, and other features that relate to getting from one destination to another, such as adding multiple stops.
enter value/s in increments of i between 48 and 86
In-ride info score
We assesses information provided about the driver and vehicle including name, vehicle information, registration, trip history and driver rating. We also assess the information that is presented in the app during a journey such as ETA and vehicle tracking, and any rating/feedback systems in place.
enter value/s in increments of i between 50 and 85
Account set-up score
We assesses account set-up, user requirements, and whether the app requests any strange permissions (aside from location, contacts and so on).
enter value/s in increments of i between 80 and 100
Safety features score
We look for safety features that users can access during a ride. What features are available? Is it easy to access the safety features in the app? Can they be easily identified and activated in an emergency? Is safety clearly labelled and easy to identify? Higher scoring services offer a range of features including emergency services, and user-defined emergency contacts.
enter value/s in increments of i between 0 and 90
Ease of use score (other features)
Assesses remaining features and functions in the apps, including filing reports/claims/payment disputes, settings and account features, whether you can use your account overseas, and any other general impressions.
enter value/s in increments of i between 35 and 88
Supports car pooling with other users to save money. This can extend the trip time, and typically involves sharing a car with at least one other stranger.
Option to book a vehicle with certified accessibility functions (e.g. motorised wheelchair access).
Option to book a larger vehicle for moving groups of people, beyond four passengers. Note, each app will specify capacity limits.
Supports split fares
Service lets you split fares with other passengers. This usually incurs a small additional fee.
A Similar model is identical in most aspects except for a few. This means that a majority of its test results are identical so you can reasonably expect to get the same results from the model we tested, but for those aspects which aren't identical, we'll note these as "Not Tested" in the Compare tables.
A Tested model refers to a model that is still current and available in the Australian market. You should be able to order this model through your local retailer, or find it online.
These models can't be found in retailers or online or are no longer manufactured. You may still find these models on second hand websites, or in second hand dealers. Test methods may change over time, so criteria which can't be directly compared will contain an N/A.
An Identical model is exactly that. Performance characteristics will be identical and the only difference will be something trivial such as colour, which won't have an impact on performance.
These are models we haven't yet tested but that are available.
Included in this review
- Overall score
- Booking score
- Ease of use score
- Setup score
- Riding score
- Safety score
- Good points
- Bad points
- iOS app
- Android app
- Standard vehicles
- People movers
- Luxury vehicles
- Car pool
- Accessible vehicles
- Request child seat
- Cash payment
- Gift card payment
- Credit card payment
- Paypal payment
- Eftpos payment
- Supports split fares
- Access user rating
- Access trip history
- Driving rating system
- Cancellation policy
- Cancellation policy advanced booking
- Scheduled booking options
- Driver and vehicle information
- Overseas access
- Referral bonus
- Related services
- Web portal