The competition watchdog claims Jayco denied refunds or replacements on
four caravans it knew were defective and not functioning properly – even
after repeated and failed repair attempts – during a two-year period
The faults with the caravans constituted a major failure under the law,
says Rod Sims, chair of the ACCC, such as misaligned roofing that wouldn't
close properly and would leak.
"Caravans are an expensive item, typically costing tens of thousands of
dollars," says Sims.
"People are entitled to expect that the caravan they purchase will be of
The court action follows a CHOICE investigation that found
caravan owners were increasingly facing major problems with their vehicles, and
that they struggled to have their rights to a repair, replacement or refund
The ACCC is seeking declarations, pecuniary penalties, consumer redress
orders, injunctions, disclosure and compliance program orders and costs.