But Clark Rubber is satisfied with its fence, its lawyers now confirming the company has no
intention of issuing a recall.
"Given that the Product has repeatedly been certified as meeting the
Standard, and the issue experienced remains unrepeated, our client does not
intend to recall the Product," they say.
Existing owners are being told to install the fence like this to get around the inherent design flaws.
Rather than invest in a recall, the company has sent out new instruction
manuals to existing customers to redefine how the fence should be
The Be-Safe Portable Pool Fence has been sold with the original
instructions since December 2016. The company's own advertisements,
graphics and installation manuals illustrate the fence with a gap large
enough for a child to stick their hand through to unclasp the latch.
The revised instructions require the gate's mesh fencing to be installed in
front of the lock to reduce the dangerous gap, but this results in an
Clark Rubber offered to sell this version (pictured) of the fence to CHOICE in January
so that we could conduct our own independent testing.
But what arrived a week later was a new, redesigned pool fence – one that
was noticeably different.
When we contacted Clark Rubber to confirm that the fence had been
redesigned, we received a response from their lawyers that didn't address
our questions. In later correspondence, they referred to the changes as
These changes address some of the clauses in the safety standard the
original fence failed to pass. They include new connectors and a smaller
floor plate, both of which make it possible to mount the different parts
Clark Rubber says the Be-Safe Pool Fence meets standard AS 1926.1-2012 in
its website advertising. Not meeting just one clause is all it takes to
fail the safety standard.
But our testing found even this new fence failed to satisfy three other
clauses, though the offenses are not as egregious as those that undermined
the design of the original.
The standard says the latch should be sophisticated enough that an
implement stuck between the gap cannot unclasp it. This is the most concerning clause the fence failed to meet.
Hunter Products' test lab disputed our findings, claiming "the latch is
defined as the horizontal bar connecting the gate to the fence".
But this conflicts with the definition listed in the Australian Standard,
which defines a latch as the "mechanism" that prevents the opening and
closing of the gate.
The original Be-Safe pool fence (left) and the redesigned model (right) sent to CHOICE.
The other two clauses the fence failed to pass concern a lack of permanent
manufacturer markings and instructions in the manual, which our tester
described as "incomplete".
Clark Rubber acknowledges the lack of permanent manufacturer markings and
says it's taking "immediate steps to resolve" the issue.
CHOICE has since lodged a formal complaint regarding the fence to the
Australian Competition and Consumer Commission (ACCC). The competition
watchdog continues to direct our questions on a possible recall to a state
regulator in Queensland, even though the fence is sold to customers across
A spokesperson for the Queensland Building and Construction Commission
(QBCC) says it's investigating the issue.
"The QBCC has made direct contact with the supplier of this product in
relation to this complaint. As the QBCC investigation into this matter is
ongoing, it would be inappropriate to comment further at this stage," says
"Anyone with concerns that a pool might not be compliant should contact
their local council," they add.