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How to clean your smartphone to protect against COVID-19

COVID-19 can survive on surfaces, and that includes your smartphone.

person_cleaning_phone_with_microfibre_cloth
Last updated: 01 April 2020

Need to know

  • COVID-19 can survive on your smartphone, like any other surface
  • 70% isopropyl alcohol cleaning wipes are the best way to clean the screen, back and sides
  • Common household cleaners such as bleach, glass cleaner and antibacterial spray can permanently damage the screen

The World Health Organization (WHO) doesn't know how long COVID-19 will last on surfaces. However, it's similar to other coronaviruses that can persist for a period of a few hours up to days depending on the surface type, so the WHO is encouraging people to keep surfaces clean. That includes your smartphone.

Unlike other surfaces, we're constantly mashing our phones against our ears and cheeks. This makes the same WHO guidelines, that say we should regularly wash our hands and avoid touching our faces, very relevant.

Phone manufacturers have discouraged most forms of cleaning in the past, but they've changed their tune due to the global pandemic. Our tips can show you how to safely, and effectively, clean your smartphone.

How to keep your screen safe

Your phone screen has a protective coating that stops the glass from wearing down during day-to-day use. Certain cleaning products, such as bleach or cleaning products with the wrong proportion of alcohol, can strip this coating away and damage your phone. That's why it's important to follow these guidelines.

How often should I clean my phone?

The jury is still out on this one. We suggest wiping it down before use, especially if you're holding it up to your face to make a call.

Getting started

Before you get going make sure:

  1. the preparation area and your phone are free from dust, grime and grit
  2. your hands are clean
  3. your phone is unplugged
  4. your phone is turned off.

Using alcohol wipes to clean your smartphone

This is the best way to clean your phone. Google, Apple and Samsung even recommend it.

  • Make sure you use a 70% isopropyl alcohol wipe.
  • These are often sold as smartphone cleaners or medical wipes.
  • Disinfectant wipes also work, according to Apple.
  • Anything with less than 70% isopropyl alcohol will not effectively remove traces of COVID-19.
  • Anything with more than 70% isopropyl alcohol could damage your phone screen.

Remember to wipe around inputs such as the charging port and speaker. If liquid gets in, it could damage your phone.

Using an alcohol solution

Though you could dip a microfibre cloth into a 70% alcohol solution, it's probably best to stick with wipes as they have the correct moisture levels to clean your phone without damaging it. Also, don't mix your own solution unless you absolutely know what you're doing. Too little alcohol and the cleaner won't work. Too much and it may damage your screen.

Using soap and water to clean your smartphone

It's not quite as effective or as easy to apply as alcohol wipes, but mild soap and lukewarm water can do a decent job. It's also a useful alternative when it's difficult to get alcohol wipes.

A simple solution of dish soap and water is all you need. Dip in a microfibre cloth, make sure it's damp rather than soaked, and gently wipe the front and back. Keep an eye on any excess water and keep it away from the headphone and charging ports, and the speaker. Do not apply soap directly to the phone.

The correct cloth for cleaning your smartphone

Phone manufacturers recommend a microfibre cloth as the fibres are very soft and unlikely to damage your phone. Things like tissues, toilet paper, paper towel, tea towels, kitchen cloths, clothing and bathroom towels are far too abrasive. Don't use them, they will strip the coating and damage your phone.

We're in this together

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Washing your phone

Washing your phone is far less effective than other methods, but it's better than not cleaning it at all. Whether you can do it safely depends on the ingress protection rating (IP rating) and other manufacturer claims that you can find in the specifications. You can give it a go if the phone:

  • has an IP rating of IP67 or higher
  • is advertised as waterproof.

Do not wash your phone if:

  • it has an IP rating below IP67
  • it's advertised as splash-proof or water-resistant
  • it has any cracks.

Moisture can enter the phone and fry the insides if it doesn't adhere to these standards. But even if it does have the IP67 rating, bear in mind that there's always a risk involved with this method and that falls on you.

So, use a microfibre cloth under cold, fresh running water. Don't submerge it. Leave it to dry for ten minutes and resist the urge to wipe it down with a towel, cloth etc. when you're done.

What happens if liquid gets in?

If liquid gets into an input, or you completely submerge your phone by mistake, turn it off immediately. Remove the SIM and SD card (if applicable) and leave it to dry for 24–48 hours.

It may look dry on the outside, but moisture can linger internally. This will short out and damage the electronics if you try to turn it on before it's completely dry. Put it down, leave it off and don't bother with the uncooked rice "fix". It doesn't work.

Can I use bleach, glass cleaner, hand sanitiser or other cleaning products on my phone?

No. Many products have either abrasive chemical ingredients that will damage your phone including the protective coating. See our infographic below for a list of products you should not use on your phone.

What about UV phone sterilisers?

UV phone sterilisers are basically mini tanning beds for your phone, which supposedly blast it with enough UV light to kill 99.99% of germs. We haven't tested these so we can't comment on their effectiveness.

How to clean your smartphone case

Don't forget the phone case. It's been exposed to just as much icky stuff as the phone itself. Use the right solution to protect the material, and a microfibre cloth in the absence of alcohol wipes:

  • Rubber: Soak in soapy water for ten minutes then wipe down.
  • Plastic and silicon: Soak in soapy water for ten minutes then wipe down.
  • Plastic wrapped in material: Apply the same rules as you would for washing clothes. If the material is safe in water (such as fabric) soak in soapy water for ten minutes, gently clean with a toothbrush and leave to dry.
  • Wood: Regularly wipe with a dry cloth. Moisture will damage the wood over time.
  • Leather: Dampen a microfibre cloth with a mild soap and water solution and wipe down.

Avoiding contact with your smartphone

Some people will say that the safest option is to put your phone away and learn to enjoy the real world. But come on, it's 2020 and we're in self-isolation. A phone-free life isn't an option for most of the population, but you should try to keep it away from your face during calls. 

You can try protecting yourself by using:

  • headphones, especially if they have an inbuilt microphone
  • speaker mode, so you can place the phone on the table and hold a conversation without touching it. Try using the digital assistant – Google Home, Alexa, Siri or Bixby – so you don't have to touch the screen

Also, stop watching YouTube on the toilet. It was gross before and now it's just plain risky.