Our printer tests can tell you which models perform well in our labs, but they can't tell you how they'll perform over time. That's why we ask our members to report back on how reliable their printers are, how satisfied they are with the printer brand, and how they'd rate the brand's customer service.
More than 6000 members took part in our 2020 printer reliability survey. Of these, 78% said they have bought a printer brand new.
So which brands came out on top in each category? And which type of printer is the most reliable – inkjet or laser, standard or multi-function, colour or black and white?
The full results of our reliability survey are available for members only.
Our guide to buying a printer is free and packed with great tips to help you choose the best printer for your needs.
Our brand reliability scores helps guide you when choosing a product – with the knowledge that the brand is well regarded by CHOICE members for customer satisfaction and reliability.