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Australians win fair fire definitions: CHOICE

Over 47,000 Australians have forced change from insurance giants.

New analysis from consumer group CHOICE has confirmed all major Australian home and contents insurers have made their definitions of "fire" in home and contents policies fairer, or made concrete commitments to do so.

In the last month, CHOICE contacted the insurers behind Youi, Budget Direct, Virgin Money and ING on behalf of over 47,000 Australians who wanted to see an end to confusing and unfair fire definitions. CHOICE secured commitments from parent companies Youi and after further public pressure, Auto and General Insurance.

"Together, we've stamped out dodgy fire cover across Australia," says CHOICE Insurance Campaigner Dean Price.

"47,000 Australians stood together against the insurance giants to make fairer home and contents policies for all. We'll be following these most recent commitments from Youi and Auto and General Insurance to make sure their policies are implemented quickly and fairly. The result of insurers listening to Australians is that Auto & General's fire definition will go from bad to good under CHOICE's rating. These changes fix the last of the worst insurance products on the market when it comes to the definition of fire," says Price.

CHOICE investigated home and contents policies in the wake of the 2019/2020 bushfires and found 70% of the policies analysed contained "confusing, unfair or unclear" fire definitions. Some policies excluded damage from "heat, soot, smoke or ash", others set unfair limits on the distance of a fire from a property and some failed to adequately define "fire" at all.

"Fire definitions have improved across the market, but we need standard definitions for all natural disasters. We shouldn't have to play whack-a-mole with bad insurance policies. Australians should have the peace of mind knowing that if the worst happens, their home is covered," says Price.

Media contact: Katelyn Cameron, 0430 172 669,