Mobile phone rights for consumers

Signing on the dotted line doesn't mean signing away your mobile phone rights. CHOICE outlines your top six rights.
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01.Mobile phone rights

Person types into a smartphone

When looking for a new mobile phone plan, or even after you’ve signed on the dotted line of your new contract, it’s easy to forget you have certain rights. In fact, under the 2012 Telecommunications Consumer Protections Code (TCP) and Australian Consumer Law (ACL), consumers have a bunch of them

As a consumer of mobile phone products and services, you have the right to:

  1. Cancel your contract if the telco or salesperson has made false or misleading claims, or if the product or service doesn’t do what it is supposed to.
  2. Compare phone plans in a way that’s easy to understand, with access to critical information summaries outlining a unit price and key information before signing on to a contract. 
  3. Be protected from bill shock with data usage notifications and global roaming cost notifications.
  4. Have your phone last the length of the contract on which you’ve bought it.
  5. Have your disputes resolved in an efficient and satisfactory manner, and at no cost. 
  6. Pay your bill in a flexible manner if you’re experiencing payment difficulties.

Useful telco resources



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