data privacy
Everyday Rewards and Flybuys: Real savings, or just a data grab?
Supermarkets give us plenty of incentives to join loyalty programs, but there are downsides you might not be aware of.
product safety
Prams to avoid buying
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Babies and kids
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Outdoor
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Home and living
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Health
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Food and drink
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Latest stories
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How does the government’s $300 energy rebate work?
Everything you need to know about the rebate, plus some extra tips to keep your bills down. -
AI voice scams: what you need to know
Hi Mum 2.0: With the latest phone scams, it's even harder to spot fact from fake. -
Microwaves to avoid buying
Don't get burnt by these lukewarm performers. -
Best value bathroom buys
The budget-friendly tissues, toilet paper and bathroom cleaning products that performed well in our testing. -
Sam's home loan application was nearly declined because of a $2 debt
Calls for reforms to credit reporting system after 'unacceptable' case.
Take action
It’s time to reboot our privacy protections
We all want to know our personal information is protected, but Australia’s outdated privacy laws are letting businesses get away with using our data in ways that are unfair or even unsafe. Will you sign the petition to show the government you support strong privacy laws that reset the balance between people and businesses?
Winter
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10 home heating mistakes costing you money
Are you burning cash on these heating fails? We reveal the everyday errors to avoid. -
What's the cheapest way to heat your home this winter?
How to keep electricity costs down, plus the efficient heating option you might not have considered. -
The must-have items to get you through winter
CHOICE staff share their favourite ways to kill the chill. -
Electric heaters to avoid buying
These models rated lowest in our independent lab test. -
How to protect your home from damp, moisture and mould
Our expert tips for preventing and treating mould before it takes hold.
Feeling the pinch? We are here to help.
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and cost saving tips
Cost of living
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The best slow cookers under $50
How a slow cooker can save you money in the kitchen. Plus, the top-scoring cheap slow cookers from our tests. -
5 tax scams to watch out for this year
The most common types of scam targeting you at tax time and how to avoid them. -
Misleading pricing – what is it, and what are your rights?
Consumers are struggling to spot a true discount. -
Tech at tax time: What to buy in the sales to boost your return
Laptops, phones and other tech you use for work can reduce your taxable income. -
Is it worth buying an espresso machine?
Looking to shave more off your budget? We weigh up the cost of buying an espresso machine vs buying your coffee from a cafe.
Making change together
How you've helped us make things fairer for Australians
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FEB 2024
Support for Youpla/ACBF victims
The Government announces $97 million to the Youpla Support Program to assist some victims. Thanks to ongoing advocacy by First Nations advocates, policyholders, and community organisations.
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DEC 2023
Win for fairness in financial advice
The Government announces that the best interests duty for financial advisers will stay in place, following advocacy to keep it by CHOICE and other groups. The rule ensures customers get helpful advice of a high standard.
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DEC 2023
Coles refunds thousands of customers
Following our complaint to the ACCC about Coles' false 'locked' price claims, the supermarket apologises for raising prices of 20 products before the end of promotional periods and refunds thousands of customers.
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SEPT 2023
Stronger renters’ rights in Vic
After a CHOICE report exposing invasive rent-tech, the Victorian Government commits to strengthening renters' rights, including restrictions on personal information collection and retention.
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SEPT 2023
Bank execs on notice as new rules pass
New legislation, the Financial Accountability Regime (FAR), passes. Once in force, the rules will hold top executives accountable for misconduct by banks, super funds or insurers. They are backed up by strong penalties.
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AUG 2023
Qantas backs down on COVID credits
Qantas removes the expiry date on credits for customers who had flights cancelled due to COVID, and allows them to ask for a refund. This follows our campaigns on travel rights, including awarding Qantas a Shonky for its behaviour in 2022.
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JUNE 2023
Win for victims of financial misconduct
A banking royal commission reform passes after decades of pressure from consumer groups. The compensation scheme of last resort will provide compensation for many victims.
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MAY 2023
Super advocate receives further funding
The Government commits an additional five years of funding to continue consumer advocacy in the superannuation sector.
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MAY 2023
Consumer protections from scams
The Government commits $86.5 million in funding to combat scams, including the establishment of the National Anti-Scams Centre.
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DEC 2022
ACCC takes action on shonky Bloomex
Following its 2022 Shonky Award, Bloomex is taken to court for publishing misleading online star ratings and price representations.
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NOV 2022
Grieving WA consumers now protected
Funeral operators must now display prices publicly and provide key information without requiring people to meet with a sales representative.
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OCT 2022
New fines for breaching consumer rights
Companies who harm, mislead or deceive consumers will face up to 5x greater penalties. For the first time ever, companies who rely on unfair contract terms will also face penalties.
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OCT 2022
Timeshare taken to task
Ultiqa will pay a $900,000 penalty for breaching financial advice protections for consumers thanks to action from ASIC. We raised the alarm in our super complaint in May 2021.
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SEPT 2022
A ban on binary options
These dodgy financial products share many characteristics with high risk gambling. CHOICE supported a ban to prevent consumer harm, and ASIC has extended that ban until 1 October 2031.
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AUG 2022
South Australia joins school banking ban
Private banks are banned from school banking programs in South Australia, joining Victoria, NSW, Queensland and ACT state governments. We awarded Dollarmites a Shonky in 2018.
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