Shopping

Independent and trusted investigations and guides to your rights when shopping in retail stores and online.

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Customer service online

How does online shopping customer service stand up?

13 Aug 2013 | Which of these online stores has the best customer service and returns policy?

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Pet premiums

Are some veterinarians trying to sell you more than you need?

22 Jul 2013 | Costs for vet service can vary widely, and it doesn't help that there are no standard fee guidelines. Most vets no doubt deserve your trust, but with corporate vet franchises on the rise, upselling and overcharging are legitimate consumer concerns.

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Kids' sports fees

What exactly are soccer mums and dads paying for?

17 Jul 2013 | A healthy cut of junior soccer fees gets siphoned off to pay for elite regional teams. It's all about growing the game - but there's little or no support going back to the juniors.

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Competition tricks and traps

The devil is in the detail when it comes to the fine print buried in competition terms and conditions

27 Jun 2013 | You may find yourself getting more than you bargained for when you enter a competition

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Faded receipts

Receipts printed on thermal paper have a tendency to fade, but we reveal whether they can still be used as proof of purchase and a tax record.

13 May 2013 | We look at your rights when it comes to receipts that have faded and what you can do to prevent them from fading.

Posters

Ticketing

No matter the event, you'll likely be slugged with extra charges for tickets.

1 May 2013 | Add-on charges for tickets vary from event to event and from one ticketing agency to another.

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Consumer sharing

Swap, share and rent your way to a better future.

23 Apr 2013 | Consumer sharing is growing in popularity to meet today’s buyer demands. It’s energy efficient, environmentally friendly and cost effective, and it’s now easier than ever.

Loyalty cards

Shopping loyalty cards

Supermarket loyalty programs offer very little value but are used to collect enormous amounts of your personal data.

11 Apr 2013 | CHOICE found that most loyalty programs offer such poor rewards you generally save less than a dollar per $100 spent.

Who owns my brand?

Who owns my brands?

Are big companies giving us the illusion of choice, when in reality it’s just more of the same?

9 Apr 2013 | Find out which multinationals own the brands sitting on the shelves of your local supermarket.

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Celebrity endorsements

Do famous folk really stand by the products they endorse, or is it simply a case of cash for comment?

13 Mar 2013 | Celebrities have been spruiking products for years. We look at the persuasive power of these endorsements, and whether they're all just hot air.

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Polls

 
 

Have you used the following payment methods in the past 12 months?

  
19%
 
Interest-free
  
11%
 
Lay-by
  
9%
 
Lay-by and Interest-free
  
59%
 
None of these
  • 52 votes

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