|
Superannuation results
|
| Super funds compared |
Satisfaction scores |
| Fund (in order of overall satisfaction score; number of responde |
Overall satisfaction score (%) |
Investment performance score (%) |
Range of investment options score (%) |
Fees and charges score (%) |
Customer service score (%) |
Call centre score (%) |
Website score (%) |
| |
| State super (34) |
81.2 |
na |
na |
78.7 |
82.5 |
na |
na |
| Commonwealth Superannuation Scheme (CSS) (48) |
78.5 |
66.8 |
60.0 |
77.6 |
69.5 |
69.3 |
73.0 |
| QSuper (50) |
77.4 |
72.4 |
69.3 |
82.0 |
79.1 |
79.7 |
80.7 |
| Telstra Superannuation Scheme (30) |
75.7 |
na |
na |
na |
na |
na |
na |
| UniSuper (89) |
74.2 |
73.2 |
70.8 |
75.1 |
68.3 |
65.3 |
76.1 |
| Public Sector Superannuation Scheme (78) |
74 |
72.1 |
59.3 |
77.8 |
73.8 |
74.1 |
73.0 |
| Average public sector/government fund (424) |
72.9 |
66.7 |
64.2 |
75.3 |
74.9 |
74.0 |
73.3 |
| AustralianSuper (97) |
69.3 |
61.8 |
69.8 |
70.9 |
66.1 |
62.6 |
70.8 |
| Average industry fund (488) |
68.7 |
64.1 |
66.2 |
69.6 |
68.8 |
68.6 |
72.7 |
| Average corporate fund (109) |
68.4 |
68.4 |
66.3 |
72.2 |
72.4 |
69.9 |
73.2 |
| Health Employees Superannuation Trust Australia (HESTA) (49) |
66.7 |
62.0 |
64.0 |
68.0 |
70.3 |
71.3 |
72.8 |
| Average all funds (1402) |
66.4 |
62.0 |
63.9 |
64.9 |
69.2 |
68.7 |
71.7 |
| First State Superannuation Scheme (81) |
64.1 |
58.7 |
60.0 |
65.5 |
71.3 |
70.4 |
69.1 |
| Colonial First State (47) |
59.6 |
56.7 |
61.2 |
51.8 |
63.7 |
na |
71.9 |
| BT (46) |
56.5 |
50.9 |
59.8 |
46.7 |
61.8 |
na |
65.0 |
| Average retail fund (380) |
55.6 |
53.2 |
60.1 |
47.1 |
62.8 |
61.6 |
67.7 |
| AMP (60) |
51.2 |
49.5 |
58.7 |
45.7 |
58.7 |
na |
71.0 |
|
Superannuation results
|
| Super funds compared |
Satisfaction scores |
General information |
| Fund (in order of overall satisfaction score; number of responde |
online account score (%) |
Insurance productsscore (%) |
Retirement products fees and charges score (%)na |
Financial advice provided score (%)na |
Fund typePublic sector / Govt |
Benefit structure |
Available to anyone |
| |
| State Super (34) |
na |
na |
na |
na |
Public sector / Govt |
Hybrid |
No |
| Commonwealth Superannuation Scheme (CSS) (48) |
70.0 |
na |
73.9 |
na |
Public sector / Govt |
Hybrid |
No |
| QSuper (50) |
82.0 |
na |
na |
na |
Public sector / Govt |
Hybrid |
No |
| Telstra Superannuation Scheme (30) |
na |
na |
na |
na |
Corporate |
Hybrid |
No |
| UniSuper (89) |
77.6 |
69.0 |
74.7 |
na |
Industry |
Hybrid |
No |
| Public Sector Superannuation Scheme (78) |
73.2 |
72.3 |
77 |
na |
Public sector / Govt |
Defined benefits (A) |
No |
| Average public sector/government fund (424) |
74.3 |
69.1 |
72.9 |
69.6 |
Group |
na |
na |
| AustralianSuper (97) |
73.5 |
68.0 |
55.3 |
na |
Industry |
Hybrid (B) |
Yes |
| Average industry fund (488) |
75.3 |
65.3 |
60.1 |
71.4 |
Group |
na |
na |
| Average corporate fund (109) |
74.9 |
69.7 |
61.8 |
69.2 |
Group |
na |
na |
| Health Employees Superannuation Trust Australia (HESTA) (49) |
76.8 |
61.7 |
na |
na |
Industry |
Accumulation |
Yes |
| Average all funds (1402) |
73.9 |
66.1 |
60.5 |
67 |
Group |
na |
na |
| First State Superannuation Scheme (81) |
72.8 |
59.4 |
65 |
na |
Public sector / Govt |
Accumulation |
Yes |
| Colonial first state (47) |
73.9 |
na |
51.2 |
na |
Retail |
Accumulation |
Yes |
| BT (46) |
72.9 |
na |
na |
na |
Retail |
Accumulation |
Yes |
| Average retail fund (380) |
71.2 |
62.7 |
48.4 |
58.8 |
Retail |
na |
na |
| AMP (60) |
72.3 |
na |
na |
na |
Retail |
Accumulation |
Yes |
TABLE NOTES
na Not available – there was an insufficient number of responses to report on. All scores are respondents’ rankings, including overall score, which is not calculated from other scores.
(A) The administrator also offers the Public Sector Superannuation Accumulation Plan. We didn’t receive enough responses to report on that fund individually.
(B) AustralianSuper’s main workplace division is an accumulation fund. The corporate division offers a hybrid (accumulation and defined benefits) fund.
Thanks to the 1402 CHOICE members who completed our online survey in June 2010. We only report the results for individual super funds and questions where at least 30 responses were collected, and recommend caution in interpreting findings derived from smaller samples. Responses for individual institutions are included in aggregated group figures, such as “average industry fund”.