Buying tickets on eBay guide

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  • Updated:6 Jun 2007

02.Tips for buying on eBay

If you do decide to buy tickets on eBay here are a few things to keep in mind.

  • Do a search using a combination of keywords in order to find all the available tickets for the event. Check the ‘Completed Listings’ box on the left-hand side of the page so you can also see what other tickets have sold for. The sold tickets appear in green and the available ones in red.
  • Check who the seller is. Every seller on eBay has a feedback score. The higher the score, the more experience they’ve had selling on the site. More importantly, the ‘positive rating’ lets you know the percentage of feedback that’s been positive. Be wary of anything under 95%.
  • Read the feedback comments carefully. These give you an idea about previous buyers’ experiences with the seller and let you know what to expect.
  • If you’re unsure about anything, ask the seller questions via the eBay mail link. It’s important to know which payment options the seller will accept and how they intend to get the tickets to you.
  • Don’t buy tickets unless they have plenty of time to arrive before the event. You need to include time for the payment to clear and potential postage delays.
  • Have your tickets sent by Registered Post. This is usually insured for up to $100 in case the tickets get lost in the mail (within Australia only). You can also pay extra for additional insurance.

What to do if something goes wrong

  • If you don’t receive the tickets you’ve paid for or if they turn out to be fakes, it may be possible to get your money back. Following recent changes to the Buyer Protection Program, if you pay via PayPal you can be reimbursed up to $3000 if certain conditions are met.
  • First the seller’s listings have to be eligible, which means they need to have feedback on at least 50 items and 98% of the feedback is positive. Under the new scheme if you buy from a seller with feedback on less than 50 items you may still be covered for up to $400.
  • If a seller qualifies for Buyer Protection you’ll see a small PayPal symbol next to their listing. You also need to file a claim with Paypal within 45 days of payment.
  • eBay no longer provides any protection for items that aren’t bought using Paypal.

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