01.Qantas punishes budget frequent flyers
Qantas has announced changes to its Frequent Flyer program, which mean that, essentially, customers will no longer earn points based on how far they fly but on how much they pay.
The Frequent Flyer overhaul, coming into effect on 1 July this year, will reduce the amount of points earned on cheaper fares, while for flexible and premium fares (the more expensive ones) customers will earn more points.
It’s a shift away from rewarding customers for being “frequent flyers” and instead a push to encourage frequent flyer customers to pay more money to fly.
Qantas has said the changes are about “creating a fairer, more simplified program” as it aligns points with how much you spend. Points earned will also be affected by where you fly and which airline you fly with.
But the announcement has caused outrage on Twitter. One tweeter captured the mood saying: “not sure how punishing your most loyal customers and frequent flyers helps you save $252m”.
The changes will affect both Jetstar and Qantas customers.