ISP ONEseniors collapse strands seniors

Thousands of vulnerable elderly left without internet and emergency landline phone services after ISP ONEseniors goes into administration.
Learn more

01.Elderly exodus from ONEseniors urged

Retro red phone with line being cut

Thousands of elderly people left without internet and landline phone services by the collapse of ISP ONEseniors are being urged to cancel their automatic payments and find another provider “as soon as humanly possible”. The plea comes from Vocus Communications, which has stepped in to take over, saying services may still not be restored for another several days.

ONEseniors, which specialised in discounted internet and phone services for the over-55s, went into administration last Friday, leaving its elderly customers effectively cut off.

Vocus has updated the ONEseniors Facebook page to announce its customers are free to sign up with a new provider without incurring penalties for breaking their contract. It's encouraged any direct debits to be cancelled with relevant banks as soon as humanly possible, again without penalty.

Predictably, the collapse has prompted a mass exodus of customers to other ISPs. Frustrated customers, along with their friends and relatives, have littered the ONESeniors' Facebook page with strong criticism, saying many elderly depend on their phone for medical and emergency services and asking why the company gave no warning of the impending collapse.

Vocus Communications today ended several days of speculation by acquiring the businesses and customers of iBOSS International and One Telecom, which includes ONEseniors. A spokesperson for Vocus reportedly said the company has the difficult task of unravelling the complex ownership, supply relationships and corporate structure previously in place, and couldn’t guarantee that all services would be reactivated.

The hotline number for ONEseniors customer enquiries is 133 001. Vocus has set up links on its home page for iBoss and ONEseniors customers.



Sign up to our free

Receive FREE email updates of our latest tests, consumer news and CHOICE marketing promotions.

Your say - Choice voice

Make a Comment

Members – Sign in on the top right to contribute to comments