Dodo warned over failing to send data usage alerts

An ACMA investigation of seven major telcos has found Dodo was the only one to have breached the data usage notification requirement.
Learn more

01.Dodo slapped on wrist by ACMA

woman typing on a laptop

Internet service provider Dodo has been given a formal warning by the Australian Communications and Media Authority (ACMA) for failing to send data usage alerts to its fixed broadband customers. 

Dodo failed to send the notifications to over 5000 broadband customers between October and November 2013.

Under the Telecommunications Consumer Protections (TCP) Code:

  • Internet providers are required to send notifications when users reach 50%, 85% and 100% of their data allowance, within 48 hours.
  • The exceptions is when they have unlimited data or it is "shaped" (meaning slowed down when a user goes over their limit), or capped.  

ACMA identified the breach of the TCP Code during an investigation of seven large and medium telcos, assessing their compliance with data usage alerts, a measure introduced in September 2013. Dodo was the only internet provider found to have failed in sending notifications as a result of the investigation. 

Since the TCP code was registered in September 2012, ACMA has issued 110 formal warnings, given 10 directions to comply and issued one infringement notice.



Sign up to our free

Receive FREE email updates of our latest tests, consumer news and CHOICE marketing promotions.

Your say - Choice voice

Make a Comment

Members – Sign in on the top right to contribute to comments