Commonwealth Bank suffers outage

Customers left in the lurch as bank's electronic systems crash.
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01.Customers angered by CBA electronic outage


Commonwealth Bank customers have been left in the lurch today after a system outage meant they couldn't access their funds until this afternoon.

The outage appeared to affect most Commonwealth Bank services including EFTPOS, internet and phone banking, apps and customer service.

Many unhappy customers left comments on the bank’s Facebook site complaining that they had been caught out with no cash, had incorrect balances and lost business.

The bank has apologised for inconveniencing customers, and says all services are being progressively restored. 

What to do

If you were inconvenienced by today's outage or it affected your business contact the Commonwealth Bank to lodge a complaint. If the dispute is not resolved after making contact with the bank – you can lodge a complaint with the  Financial Ombudsman



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