consumer rights
Misleading pricing – what is it, and what are your rights?
Different advertised prices, checkout scanning errors and hidden fees are just some of the things to watch out for.
money saving
Is it worth buying an espresso machine?
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The fridges to avoid buying in the sales
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Latest stories
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5 tax scams to watch out for this year
The most common types of scam targeting you at tax time and how to avoid them. -
Coffee machines to avoid buying
These coffee machines will leave a bitter taste in your mouth. We spill the beans on the worst performers in our tests. -
How much of your personal data does Spotify collect?
Experts say the popular music streaming app tracks more data than other tech platforms. -
Bonza airline collapse: Will customers get their money back?
When a business goes bust, customers are usually the last to receive compensation, if they receive it at all. -
7 easy and efficient ways to keep your house warm this winter
Simple changes you can make to keep the warmth in and the cold out.
Take action
It’s time to reboot our privacy protections
We all want to know our personal information is protected, but Australia’s outdated privacy laws are letting businesses get away with using our data in ways that are unfair or even unsafe. Will you sign the petition to show the government you support strong privacy laws that reset the balance between people and businesses?
Privacy Awareness Week
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Everyday Rewards and Flybuys: Real savings, or just a data grab?
Supermarkets give us plenty of incentives to join loyalty programs, but there are downsides you might not be aware of. -
Does Netflix track your personal data?
We take a look at the information Netflix is collecting about you, and why. -
How to make sense of a privacy policy
Privacy policies are lengthy and often full of jargon, so just what should you look out for? -
How much personal data is your smart TV collecting – and what can you do about it?
Expert tips for protecting your personal information when you watch TV. -
New cars are tracking everything you do. Can you stop this?
For months Toyota refused to refund this Queensland man his deposit on a car after he learned it would have tracking features.
Feeling the pinch? We are here to help.
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Cost of living
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Tech at tax time: What to buy in the sales to boost your return
Laptops, phones and other tech you use for work can reduce your taxable income. -
The best high-interest savings accounts
Earning peanuts on your savings? Find out where you could be getting more for your money. -
Cheapest Basic health insurance policies to save on tax
These HCF, Westfund, AIA and HCI policies will save you money, but don't rely on them for health cover. -
How a slow cooker can save you money
It's one of our favourite time-saving appliances for winter. Here's why. -
Do you actually need health insurance?
We look at whether private health insurance will save you money at tax time.
Making change together
How you've helped us make things fairer for Australians
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FEB 2024
Support for Youpla/ACBF victims
The Government announces $97 million to the Youpla Support Program to assist some victims. Thanks to ongoing advocacy by First Nations advocates, policyholders, and community organisations.
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DEC 2023
Win for fairness in financial advice
The Government announces that the best interests duty for financial advisers will stay in place, following advocacy to keep it by CHOICE and other groups. The rule ensures customers get helpful advice of a high standard.
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DEC 2023
Coles refunds thousands of customers
Following our complaint to the ACCC about Coles' false 'locked' price claims, the supermarket apologises for raising prices of 20 products before the end of promotional periods and refunds thousands of customers.
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SEPT 2023
Stronger renters’ rights in Vic
After a CHOICE report exposing invasive rent-tech, the Victorian Government commits to strengthening renters' rights, including restrictions on personal information collection and retention.
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SEPT 2023
Bank execs on notice as new rules pass
New legislation, the Financial Accountability Regime (FAR), passes. Once in force, the rules will hold top executives accountable for misconduct by banks, super funds or insurers. They are backed up by strong penalties.
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AUG 2023
Qantas backs down on COVID credits
Qantas removes the expiry date on credits for customers who had flights cancelled due to COVID, and allows them to ask for a refund. This follows our campaigns on travel rights, including awarding Qantas a Shonky for its behaviour in 2022.
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JUNE 2023
Win for victims of financial misconduct
A banking royal commission reform passes after decades of pressure from consumer groups. The compensation scheme of last resort will provide compensation for many victims.
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MAY 2023
Super advocate receives further funding
The Government commits an additional five years of funding to continue consumer advocacy in the superannuation sector.
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MAY 2023
Consumer protections from scams
The Government commits $86.5 million in funding to combat scams, including the establishment of the National Anti-Scams Centre.
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DEC 2022
ACCC takes action on shonky Bloomex
Following its 2022 Shonky Award, Bloomex is taken to court for publishing misleading online star ratings and price representations.
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NOV 2022
Grieving WA consumers now protected
Funeral operators must now display prices publicly and provide key information without requiring people to meet with a sales representative.
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OCT 2022
New fines for breaching consumer rights
Companies who harm, mislead or deceive consumers will face up to 5x greater penalties. For the first time ever, companies who rely on unfair contract terms will also face penalties.
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OCT 2022
Timeshare taken to task
Ultiqa will pay a $900,000 penalty for breaching financial advice protections for consumers thanks to action from ASIC. We raised the alarm in our super complaint in May 2021.
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SEPT 2022
A ban on binary options
These dodgy financial products share many characteristics with high risk gambling. CHOICE supported a ban to prevent consumer harm, and ASIC has extended that ban until 1 October 2031.
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AUG 2022
South Australia joins school banking ban
Private banks are banned from school banking programs in South Australia, joining Victoria, NSW, Queensland and ACT state governments. We awarded Dollarmites a Shonky in 2018.
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