The incident comes at a time when the airline industry as a whole is
being criticised for its poor treatment of customers.
Passengers on flight QF569 had their names
called out and were asked to disembark the airplane, according to a report
from Radio 6PR.
The Boeing 737-800 still had seating available for its flight from Sydney to Perth. One
passenger was quoted saying her row was empty when it came time for the
plane to depart.
People were removed after an issue with the fuel pump affected the plane's
load readings, says a Qantas spokesperson.
"A number of customers were reaccommodated onto the next available service..., which departed shortly after," the spokesperson told CHOICE.
"We sincerely thank our customers for their patience and understanding."
The flight departed more than an hour behind schedule at almost 6pm and
landed at 8.30pm. Passengers who were placed on flight QF571 landed ten minutes later.
The airline industry has faced increasing pressure over its practices, leading to CHOICE lodging a supercomplaint with the ACCC about multiple issues.
The competition watchdog has since announced it is looking into airline
practices, including 'no refund' claims on cheap flights and circumstances
surrounding flight cancellations.