Booking

We assess the booking process:

• Ease of use when entering a destination, selecting a vehicle and booking a ride
• Cancellation options, costs and related policies
• Supplied information about the driver and vehicle to help identify your ride, e.g. name, registration, vehicle type and colour
• Other available features such as adding multiple stops

Riding

We assess information and features that are available in the app during a ride:

• Driver and vehicle information
• Trip tracking features
• Rating and feedback systems
• General ease of use in navigating the app during a ride

Safety

We look for safety features in the app that can be accessed during a ride if there is a safety issue or emergency. We assess:

• Whether the app has safety features
• Whether they're easy to identify and locate, e.g. is there a clear, obvious "safety" button or are these tools hidden in a menu
• Whether the safety features are simple and easy to use, or too complex
• Available tools including access to emergency services, company representatives, user-nominated emergency contacts (such as family and friends), the ability to share your ride in realtime with user-nominated contacts, and any other features that can improve the safety of your ride.

Setup

We assess: 

• How easy it is to set up an account
• User data requirements (name, address etc)
• Payment options
• Whether the service requests any strange permissions (aside from location, contacts and so on)

General ease of use

We assess remaining features and functions in the apps, including:

• Filing reports/claims/payment disputes
• Settings and account features
• Whether you can use your account overseas
• Any other general impressions

Scores

The overall score is made up of:

• Booking (25%)
• Riding (25%)
• Safety (20%)
• Account setup (20%) 
• General ease of use score (10%).

Read more

• If you want to compare ridesharing services and taxi booking apps in detail, check out our ridesharing services reviews.
• If you haven't used ridesharing services or taxi booking apps before, and you'd like to learn more, head over to our ridesharing services buying guide.