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CHOICE Help
Consumer rights and advice

Got an issue with a product or service? From refunds to repairs, unfair contracts to making a complaint, our guides are a great place to start.

Know your consumer rights

Refunds, returns and repairs – your rights explained

Have you bought a product that’s faulty or not quite right? Get to know your rights.
What to do with a faulty product

Our expert guide to your rights when something goes wrong.
Problems with a service: next steps to take

From building repairs to clothing alterations, the law protects you from poor service.
Do you need an extended warranty?

Is extra protection worth it? Here are the questions to ask.

Useful contacts and tools

Making a consumer complaint

Follow our checklist for the best chance to be heard.
Ombudsman services

How ombudsman services operate and how the complaint process works.
Consumer help phone directory

Need to escalate your issue? Here are the regulators and ombudsmen to contact.

Have your say

Repair, replace or recycle?

Products that break too soon are a waste of time, money and resources. Find out how long appliances should last and when to repair, replace... or recycle.

Did your product fail sooner than expected?
We want to hear about it. Your insights help us understand which brands and products last over time, so we can help everyone avoid the duds.

Learn more

Common issues

How long should appliances last?

Learn the lifespan of household products and whether you should repair or replace them.
Problems paying energy or water bills

With utility bills consuming more of the household budget, it's important to know your rights.
What do I do if my new car turns out to be a lemon?

We explain your rights if something goes wrong with your new car.
Misleading pricing

What you can do about misleading prices and pricing inconsistencies.
When a company collapses

We look at refunds, unused gift cards, warranty claims and more.
Faded receipts and proof of purchase

Thermal receipts fade, but that doesn't mean your rights do.
Know your consumer rights

CHOICE helps you understand the law so you can fight for your rights as a consumer.

CHOICE membership

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Instant online access to 5000+ expert test results for products and services
Free assistance from our consumer rights advisers
Support a nonprofit that campaigns for your consumer rights