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Support and FAQ

Hints and tips for the CHOICE website

How to log in

Account

Using our product review comparison tool

Download the digital edition of CHOICE and CHOICE Computer magazine

Terms and conditions

Customer service

How to log in

I've forgotten my login details.

No problem, just use the 'forgot password?' link and follow the prompts. If you can't remember the email address you used to set up your account, call Customer Service on 1800 069 552 (free call within Australia) from Monday to Friday, 9.00am–5.00pm (AEST or AEDT) or email us.

I logged in, now the website seems to have logged me out.

To protect your security, you'll need to log in every time you visit the site. If you'd like to stay logged in for 30 days, please tick the check box above the log in button.

TIP: use your browser's 'save password' functionality to keep your login details handy.

I can't find my profile page.

Once you've logged in you'll see a 'My profile' button in the blue bar at the top of the screen. On a small screen device you'll need to click the menu button and the profile button will expand out. 


Your account

How do I cancel or make changes to my account details or membership package?

You can edit, cancel or change membership details, including your password, by logging into your profile page. Once you've logged in you will see a 'My profile' button in the blue bar at the top of the screen. On a small screen device you'll need to click the menu button and the profile button will expand out.

If you'd prefer to talk to us, call Customer Service on 1800 069 552 (free call within Australia) from Monday to Friday, 9.00am–5.00pm (AEST or AEDT). You can also email us and we'll get back to you within two working days (excluding public holidays).


Using our product review comparison tool

How do I see the best-rated products in a review?

We offer a lot of information in our reviews to non-members, but for most products scores will be available to members only. Once you log in as a member, the list of products will default to sorting by overall score, with CHOICE Recommended products listed first.

There are so many products. How can I see just the ones I'm most interested in?

Use the filters on the left of the page (or if you're on a mobile, towards the top of the screen) to see results based on what's important to you – brand, price or score, and even particular features and specifications. 

I can't see a filter that I'd like to use in the list of options.

We've chosen a selection of filters based on what we think will appeal to the biggest range of users. Let us know if you have a suggestion for a feature or score you'd like to be able to filter by, and we'll consider adding it.

How do I compare a few products side-by-side?

You can select up to six products to compare side-by-side by selecting the purple 'Compare' button that's under the product's picture.

Can I easily compare every product in the test?

Yes, just select the purple 'Compare all products' button under the review introduction to see a full table of products and their results. (Because of screen size restrictions this option isn't available when viewing on a mobile.)

I'm in 'Compare all products' view – now how do I get back to the tool?

Use the green navigation on the top left of the page to go back, or just hit your Back button.

What if I want to look at just one product in greater detail?

Each product has a dedicated page with detailed test results, specifications and high-resolution product shots. You can also leave your own review of a product and reader other CHOICE members' reviews. 

How can I request that a specific product be tested?

Send us an email using our Request a test form. Please note we make every effort to add products to our testing based on your feedback, but can't guarantee we'll be able to fulfill the request.

Download the digital edition of CHOICE and CHOICE Computer magazine

Do I have access to the digital magazine?

If your membership includes access to the digital edition of CHOICE or CHOICE Computer magazine, this means you can download simple PDF versions of our traditional print magazines on any device, at anytime.

Can I change my membership so I can access the digital magazine?

Yes, you can. Simply give our Customer Service team a call on 1800 069 552 (free call within Australia) from Monday to Friday, 9.00am–5.00pm (AEST or AEDT). You can also email us and we'll get back to you within two working days (excluding public holidays).

How do I download the PDF?

Go to your My profile page on choice.com.au and click on Download CHOICE magazine or Download CHOICE Computer magazine. Then, simply select the issue you want to read and click the green download button.

Terms and conditions

Please view our terms and conditions and privacy policy.

Customer service

Don't see the answer to your question?

Just give our Customer Service team a call on 1800 069 552 (free call within Australia) from Monday to Friday, 9.00am–5.00pm (AEST or AEDT). You can also email us and we'll get back to you within two working days (excluding public holidays).