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Taking action and making a complaint

Don't just yell and scream to let off steam, get the outcome you want with some targeted complaining.

Articles

The hard-to-reach businesses frustrating Australians We put companies you said were the hardest to reach, including Qantas, Telstra and Aldi, to the test. Here's what happened.

How ombudsman services can help you We explain how ombudsman services operate and how the complaint process works.

Consumer complaint checklist How to make a consumer complaint that gets results.

Make the most of your representatives Got an issue from potholes to planning? Your government reps can help.

Useful consumer rights contacts A list of who to contact for help with consumer problems.

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The world's biggest shopping mall is always at your fingertips. Knowing how to navigate it properly can save you time and money.

We unpack the facts and help you see through the packaging, labelling and advertising tricks.

If you're paying someone else to do it for you, you'll want them to do it better or faster than you would.

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