Health insurance is changing


News about our health insurance comparison tool.


CHOICE takes the health and wellbeing of Australians seriously. And for many of you, health insurance is an important part of a healthy life. There are big changes coming to the industry, and those changes mean the way we work with health insurance will also evolve.

In the past, our health insurance comparison tool has helped you find the best policy for your needs. The complexity of the coming changes means we need to rebuild our tool, and we need some time to get that right. So we've made the tough call to bring it down for now. You can read more about the changes in our detailed FAQ below.

We're still here to help you navigate the changes with the same unbiased, expert advice. Sign up below for a series of updates that will to help you understand what to do, and how the changes affect you.

CHOICE is a nonprofit consumer advocate with a long history of making a difference with journalism. We first started reviewing health insurance policies in the '60s. And while the market has changed a lot, our mission hasn't. We want better, fairer health insurance for everyone, and we're here to help you get it.

Jodi Bird
CHOICE Health Insurance Expert

Want to find out if you can save on health insurance? Take our Do I need health insurance quiz.

More detail on the upcoming health insurance changes and our tool

The upcoming changes to health insurance affect how our database works. That means there’s a chance our tool won’t recommend the best cover you can get right now. We need time to analyse the data and make sure we’re giving you great advice. So for now we’ve taken our tool down to do that work.

Commercial comparison sites earn money by recommending policies from health funds. So it’s in the interests of health funds to give those sites updated policy information before the changes happen. It’s also in the interests of comparison sites to recommend you policies that earn them the best income.

We're non-profit, and funded by our members. We get our information from the government and that updated information is available after 1 April. We’re here to recommend the best policy for you, not us. That’s why we'll take longer to make recommendations.

All insurance policies will change from 1 April. Some might be better, some not. We don't want to recommend a policy that suits your needs now, that may not be the same after that date.

For many people it's better to wait until after 1 April to buy a policy. But does that include you? Stay in touch and our team of experts will tell you what you need to know.

After 1 April, we'll decide if the comparison tool is the best way we can recommend policies for you. Whether it's a comparison tool, online content, or old-fashioned handouts, our team of health insurance experts will be behind it all. We'll give advice that means you can select the best policy on the market for you.

All policies are changing. Some won't change much, others will. You'll receive a letter from your health fund telling you what they're going to do with your policy. We can help you decide what to do about the letter you get from your health fund.

If you already have health insurance, read our advice on what to do about the letter from your health fund. If you don't already have health insurance, it's best to wait until after 1 April and select from the new policies available. After then we'll update you on what to do and how to choose the best policy for you.

We realise this might be a disappointment. While our tool is down, you still have access to all of our product and service comparisons. You'll also have access to our health insurance expertise and advice.

We understand you may still want to cancel. If so, you can contact our customer service team on 1800 069 552 to talk about options.


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