The report's publication follows the launch of a senate inquiry into
private health insurance, two ACCC court cases against leading providers,
and findings from a CHOICE investigation that revealed Australians are
getting less value from their extras cover.
The first trend identified by the report has to do with the rising cost of health insurance placing a greater strain on household costs, pushing families to downgrade their policy and settle for lesser coverage.
The ACCC found Australians downgraded 400,000 top-cover hospital policies
in the two years to June 2016. And even though 600,000 policies were taken
out within the same period, they were not top-cover policies as they
excluded select benefits.
Another concern for the ACCC was the complexity of health insurance
policies – a running concern acknowledged by the watchdog in its earlier
"We are also concerned that consumers continue to have trouble
understanding their policies, particularly when they are trying to make a
claim," says Delia Rickard, deputy chair of the ACCC. "It is in the
interests of both insurers and their customers to be clear and transparent
about policy offerings."
The competition watchdog linked the complexity of health insurance – an
industry populated by 40,000 products – to the growing number of
complaints consumers are lodging with the private health insurance
Complaints made to the ombudsman have been on the rise for the third
consecutive financial year, with the majority having to do
with the benefits insurers pay to customers.
A CHOICE investigation published last week revealed that 'extras cover' is losing value, even though it's a key reason why people subscribe
to private health insurance. The investigation revealed 72% of the benefits
paid by insurance providers stagnated in value in the three years from
2013, despite Australians paying 19% more.
The issues identified by the ACCC are being considered by the committee
advising the federal government on reforms that can be potentially applied
to the industry. Meanwhile, a report from the ongoing senate inquiry is
expected later this year in November.