Skip to content   Skip to footer navigation 

Spotlight on real-world broadband speeds

CHOICE January Update

CHOICE Broadband Performance Measuring Program

CHOICE has partnered with the eMetric Smart Meter Team at Enex TestLab to measure real-world internet performance in homes across Australia and will soon start publishing the results monthly for all to see. Why? To understand why slow speeds, unusable services and drop-outs were the biggest complaints people had about services delivered over the NBN according to our 2017 ISP satisfaction survey.

We want to help all Australian households get the internet service and speeds they're paying for, including yours.

January update

We received a huge response to our call out last year asking people like you to help us measure real-world internet speeds for our Broadband Performance Measuring Program. Our team has been processing all of the registrations, while our partner Enex has been distributing eMetric Smart Meter devices to qualified participants.

eMetric devices have been distributed to homes across Australia, and thousands have activated their devices so that we can measure broadband performance. We are constantly on the lookout for more participants, if you have not done so already, please sign up today.

If you have previously volunteered, you don't need to put yourself forward again, as we already have your details on file.

This link to the Broadband Performance Measuring Program registration page takes you to a form where you can submit your details and register your interest to participate. Your information will be checked against program requirements and if you qualify, you will be sent a free eMetric device that plugs directly into your modem / router. If you don’t qualify, you’ll get an email confirming this.

We are planning the best way to display our results to help all internet users check and compare the real-world broadband performance of Australian consumers.

Stay tuned and we'll let you know when we're close to having our first results ready to publish. If you want to know more about the NBN, you can read our frequently asked questions.

Want to know more about the program?

To find out more about the CHOICE Broadband Performance Measuring Program, you can register your interest on the sign up page. The program can only include homes in certain postcodes, ISPs and types of connections to ensure an even spread of data across the country. Please note that you will need to have 1 spare port on your modem / router, more than 100GB monthly data allowance and are aware that the testing will use approximately 10% of your monthly data allowance in order to participate.

CHOICE 2017 ISP satisfaction survey – value by brand

NBN ISP value inforgraphic from a 2017 CHOICE survey