Scores are taken from our product reliability survey, but do not add to the overall score. The score refers to the brand, not a particular model. Service score: we all know sometimes things go wrong and how the manufacturer responds and helps you with these issues can make all the difference to your experience and trust in the brand. For large appliances that you might be more likely to get repaired, we asked members about their experience with the manufacturers’ service and support. We have given each manufacturer a service rating so you know how well they support customers when they need it. We need enough feedback to report fairly so in some cases we can’t report this for all brands, but we’ll tell you where we can. The higher the score, the better. If you see "Not available" as the outcome, that's because we haven't gotten enough people who own the brand to reply with their findings - we need at least 50 to make the outcome statistically significant.