The annual CHOICE reliability survey asks thousands of members about the hearing aids they own, what they think of them and how they've held up over time.
More than 6000 members participated in our 2020 reliability survey. The information they provided gives us a really good indication of how various hearing aid brands stack up over time.
About the scores
Reliability figures are based on owner assessment, not test data. We use the data we collect from members to rate the most popular brands for reliability. We ask owners if their product has broken down in the past 12 months. We take into account the age of the products so we can compare brands in a fair way.
We ask owners to tell us what they thought of the products they own, rating them from "Excellent" to "Terrible". We've used this information to give each brand an owner satisfaction rating so you can see what people who use the brand, day in day out, think of them.
Brand reliability results are for CHOICE members only.
Our guide to buying the best hearing aids is free and has lots of great information and advice.
Our brand reliability scores helps guide you when choosing a product – with the knowledge that the brand is well regarded by CHOICE members for customer satisfaction and reliability.