The retirement provider's business practices made headlines when an investigation lifted the lid on questionable business practices, including punitive fees,
misleading marketing promises and sub-standard safety and emergency
The law firm will accept registrations from former residents of the Aveo
chain of retirement housing operations, says Brooke Dellavedova, the
principal of the class action at Maurice Blackburn.
"We don't think it's fair or legal to subject elderly people to complex and
confusing contracts that contain unfair terms," she says.
"There is understandably a high level of concern that people looking to
enjoy their retirement, and who may be physically or mentally vulnerable,
should not be taken advantage of by unscrupulous business models."
The law firm will lead the class action on a no-win, no-fee basis, but it
will only go ahead if enough people register for representation.
Investigations into Aveo's business practices were launched by the
Victorian Government and the ACCC following close media scrutiny in July.
News of the class action was welcomed by the Consumer Action Law Centre, a
Melbourne-based advocacy group that provides legal aid.
"Residents and their families have struggled to take on the unfair fees
charged by retirement village operators in courts and tribunals alone.
Accessing justice has simply been too expensive and complex for most," says
chief executive Gerard Brody.
"Until now, the retirement village sector has avoided proper scrutiny of
its contracts, and it's about time someone stood up for the rights of
Affected people can register for the potential class action at the website mauriceblackburn.com.au/aveo.