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Joint consumer submission to Treasury on making insurance claims handling a financial service

January 2020

couple getting financial advice

Consumer advocacy groups Financial Rights Legal Centre, Consumer Action Law Centre and CHOICE sent a joint submission to Treasury that calls on the government to remove the insurance "claims handling" loophole and regulate the Insurance Claims Management Services industry. 

From a consumer perspective, claims handling is the most critical part of the insurance process, and one of the most problematic. Placing an obligation on insurers to ensure that the process is efficient, honest and fair will ensure that consumers can expect the same standard from insurers handling claims as they can expect from other financial service providers.

Download submission (PDF)

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