04 May 2017
CHOICE is warning consumers against using Cardless Cash when purchasing products through Gumtree after a Canberra student was scammed into buying a fraudulent ticket to the Groovin the Moo music festival using the service. 
"Cardless Cash is offered by the big banks and allows you to withdraw money from an ATM without the need for a bank card," says CHOICE head of media Tom Godfrey.
"Although it might be a convenient way to share money using a bank app on your smartphone, it should only be used with friends and family – not strangers," Mr Godfrey says.
CHOICE recently investigated the issue of ticket fraud on third-party sites and found concertgoers can best protect themselves by buying tickets from official sites.
"Unfortunately, stories of fans being left out of pocket having purchased fake tickets on these sites are all too common," Mr Godfrey says.
"But this latest Cardless Cash scam is particularly concerning as it navigates around any existing online payment protections, such as held payments or chargebacks.
"If you have fallen victim to a ticket scam like this, we want to hear from you. Clearly it's not in the interests of fans, artists or venues to have ticket holders turned away from venues having been duped," Mr Godfrey says.
CHOICE is working with its counterparts in the United Kingdom and New Zealand to survey fans and industry representatives about their experiences with the ticket resale market. We're particularly interested in hearing about examples of:
• Exorbitant ticket prices
• Fake tickets
• Seats not being as described at the time of purchase
• Fans being denied access to venues
• Tickets not being delivered
• High fees or credit card being overcharged
• Poor customer service
This latest scam comes in the wake of CHOICE referring Viagogo and Ticketmaster Resale to the ACCC for potential breaches of Australian Consumer Law earlier this year.
If you've been ripped off by a ticket resale site, report it at: choice.com.au/tickedoff
Media contact: Tom Godfrey, CHOICE, Head of Media and Spokesperson: 0430 172 669
Tips for buying tickets online:
- Don't use Cardless Cash when purchasing products off Gumtree
- Sign up for presale ticket alerts to avoid disappointment
- Buy tickets directly from the venue or the official ticket seller
- Check with the venue about resale restrictions before buying a resold ticket