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Sign up to keep NBN providers honest

CHOICE is calling for consumers to sign up to a national monitoring program to keep internet service providers on the NBN honest

10 July 2017

CHOICE has found a key reason consumers purchase private health insurance is for 'extras' cover, even though the value of these benefits is declining. 

The consumer group has released a new report and research looking at people's understanding of private health insurance, the pressures they feel and the value on offer. CHOICE found: 

  • One-in-five policyholders are considering dropping or downgrading their cover 
  • 44% of policyholders find it difficult to compare health insurance policies. Of these, the biggest problems are: 
  • Comparing policies side by side (69%) 

CHOICE is mobilising households across the country in a bid to keep internet service providers on the NBN such as Telstra and Dodo honest about the internet speeds they can actually deliver to customers. Consumers can sign up for free here: choice.com.au/broadband

The renewed call comes following NBN's announcement today that 1-in-2 of all Australian households can now access the network.[1]

"With our latest internet satisfaction survey showing that 60% of Australians who are currently on the NBN faced issues with their provider in the past six months, it's vital these services are independently monitored to ensure we're getting what we pay for," says CHOICE head of Media Tom Godfrey.

CHOICE found the biggest issues with the NBN over the past six months were slow speeds (44%), disconnections/drop outs and variable performance (42%) and just connecting to the NBN (31%).

"With a significant number of Australians experiencing issues with their NBN service, we want to get to the bottom of speed issues to make sure people aren't left in the slow lane," Mr Godfrey says.

"We need internet service providers on the NBN to provide reliable services and deliver internet speeds that meet their stated claims.

CHOICE has joined forces with technology testing company Enex TestLab to gather information on actual broadband speeds experienced by consumers across the country.

"We're looking for Australians in more than 100 postcodes across the country to join our NBN speed test. From Albury to Applecross, Hobart to Hamilton or Slacks Creek to South Coogee, if you have an NBN connection we would like you to join our NBN speed test," says Mr Godfrey.

CHOICE will be reporting regularly on a range of metrics, including advertised speeds versus actual speeds, average download and upload speeds, average monthly downtime, and disconnections per month.

To join CHOICE's NBN speed test, visit: choice.com.au/broadband

Media contact: Tom Godfrey, CHOICE, Head of Media and Spokesperson: 0430 172 669

Enex TestLab has used eMetric devices to independently test, monitor and report privately on national broadband performance across the majority of Internet Service Providers (ISPs) to various stakeholder programs, primarily Government, since 2004.


[1] http://www.nbnco.com.au/corporate-information/media-centre/media-releases/one-in-two-australians.html