24 June 2015
Another house fire linked to a faulty Samsung washing machine has sparked a renewed warning from consumer advocacy group CHOICE not to use the affected machines and seek a full refund.
The latest incident, which saw a Lake Macquarie family of four make a lucky escape, comes in the wake of 196 confirmed incidents with 18 occurring after machines had apparently been repaired.
“If you have a potentially faulty Samsung washing machine it is time to act to protect your family,” says CHOICE Head of Media Tom Godfrey.
“We are encouraging consumers with a faulty machine to seek a full refund. We are not confident that the repairs Samsung is making are fixing the problem.”
“Under Australian Consumer Law consumers have to power to seek a full refund for products that have major failures such as these Samsung top loaders.”
“It is concerning to think that more than 144,000 Samsung machines are affected, with the vast majority still in people’s homes.”
“The fact is, you do not want one of these dodgy Samsung washing machines in your home,” Mr Godfrey says.
“We are also reminding consumers to check the Federal Government’s recalls website to ensure you do not have any potentially unsafe products in your home.”
CHOICE has previously raised concerns about the rates of returns for unsafe products, with a large number of dodgy Samsung washing machines and Infinity electrical cables still in people’s homes.
For information on the latest recalled products visit www.recalls.gov.au and register for the ACCC’s free product recall alerts.
CHOICE members who are struggling to obtain a refund can also access the CHOICE Help service https://www.choice.com.au/about-us/products-and-services/choice-help
Recalled washing machines
The following models were manufactured from 2010 to 2013.