International airline satisfaction survey

See which airlines our members rate the best and worst.
 
Learn more
 
 
 
 
 

01 .International airline survey

Flight attendant holding ticket

CHOICE’s latest survey of 9000 members has unveiled the best – and worst – airlines to fly with. This time, we pegged the satisfaction survey to the favourite travel destinations for Aussie travellers (according to the Australian Bureau of Statistics).  We asked members to rate how satisfied they were for their most recent international flights to these destinations. They were able to rate up to three airlines on:

  • Cost
  • In-flight service
  • In-flight entertainment
  • Seat comfort
  • Leg room
  • Food quality
  • Redeeming frequent flyer points
  • Timeliness of flights
  • Baggage allowance
  • Check-in process

A total of 15 destinations, including Fiji, India and the Philippines, were rated. However, these three destinations are excluded in this report because they had less than three airlines serving the route and/or a sample size of less than 30.

As with our 2009 survey, Singapore Airlines came out the clear favourite. The airline was voted the best to fly with in 11 out of 12 destinations in this survey. Once again, many Qantas Frequent Flyer members do not think the Flying Kangaroo is delivering on cost or in-flight service. Members also revealed alternative airlines that deliver bang for your buck, such as taking AirAsia X to Malaysia and V Australia to the US.

CHOICE members also shared their experiences - good and bad - with the various airlines with us. 

See also our domestic airline satisfaction survey.

 
 
 

Europe (UK and Italy)

UKUK table

While most CHOICE members flew Qantas to the UK, overall it did not rate well for this destination. British Airways (BA), a Qantas’ Oneworld alliance partner that codeshares with Qantas on several flights to and from London, had the lowest overall satisfaction score, with the majority of member complaints citing poor in-flight service. “We had a five-month-old baby with us, and the BA head stewardess was rude and confrontational,” CHOICE member Sam told us. BA also scored poorly for food quality, leg room and seat comfort. Etihad Airways (the United Arab Emirates’ national airline based in Abu Dhabi), Japan Airlines and Royal Brunei Airlines had higher cost satisfaction scores than Singapore Airlines, and may be worth considering for your next UK trip. Our WA and Queensland members who have the option to fly to the UK with Royal Brunei said while this carrier’s in-flight entertainment wasn’t fantastic, its in-flight service overall was good. It also offers one-way business class seats that cost on average almost half that of Singapore.

ItalyItaly table

In general, members do not think Qantas is good value for money for Italy. The total travel time is also an issue, as Qantas requires transferring to a codeshare plane at Heathrow or Hong Kong, whereas Singapore Airlines flies direct to Italy after transiting in Singapore. (Flights to Italy generally transit first in Singapore, Malaysia, Hong Kong, Dubai or London.) Although only 31 members flew Malaysia Airlines to Italy, 75% were as satisfied with the ticket cost as those who flew with Singapore. “The food was pretty bland but Malaysia was an efficient and economical carrier to fly with to Italy,” said CHOICE member John. Members also rated its in-flight service well. If you’re prepared to pay a little more for your next Italian trip, Emirates has good in-flight service, entertainment and food quality.   

03.Best airlines to US and New Zealand

 

USAUSA table

V Australia, Virgin Blue’s full service trans-Pacific carrier, had the highest cost satisfaction score among members and was only second to Singapore for overall satisfaction – but unlike Singapore (or Air NZ, Hawaiian Airlines or Air Canada), offers direct flights between Australian and US cities. The majority of CHOICE members flew Qantas to the USA, and several noted differences between taking the Airbus A380 and Boeing’s 747-400. “I travelled to New York from Melbourne on the 747-400 and returned on the A380,” said CHOICE member John, “and found the A380 quieter and more comfortable.” However, despite using Boeing’s 777-300 instead of the A380, V Australia also impresses our members, and is “amazingly good value for money” according to CHOICE member Samantha. “I flew V Australia from Sydney to Los Angeles. Its aircraft was modern and roomy, and the staff were lovely.” CHOICE member Eddie believes United Airlines “should not be allowed to survive. It’s really a budget carrier under a full service cloak. Save the heartache and pay for a full service airline.”

New ZealandNZ table

Trans-Tasman competition was fierce in 2009, with a price war between Emirates, Qantas/Jetstar (codesharing),
Pacific Blue (one of Virgin Blue’s sister overseas carriers) and Air New Zealand. Although more CHOICE members
flew with NZ’s flag carrier, their preferred carrier overall was Emirates. Said CHOICE member Tania: “We have
flown with Qantas and Air New Zealand, which are both great, but Emirates is the best.” A CHOICE member said he had a “terrible experience” flying Jetstar to NZ. “The trip ended up costing more than a comparable Air NZ ticket because of the extra cost of drinks and meals on an international flight.” Members were generally also unhappy using Qantas Frequent Flyer points to redeem Jetstar flights as they still had to pay for meals, which they don’t need to on Qantas.

South-east Asia

Indonesia (Bali)Indonesia (Bali) table

Our members found better cost satisfaction flying to Indonesia withAirAsia and AirAsiaX rather than Jetstar. AirAsia only flies directly to Bali from Perth; Gold Coast and Melbourne passengers fly AirAsia X directly to Malaysia and must purchase separate tickets for the Indonesian leg. Several members used their Qantas Frequent Flyer points to go to Bali on Jetstar and were appalled by the quality of the food, which you purchase onboard. They warned it’s very much a “get what you pay for” budget airline. If you’re planning a budget Bali trip, Pacific Blue is our members’ choice. “Pacific Blue was great and flies direct from Adelaide to Denpasar,” said one.

MalaysiaMalaysia table

Most members flew Malaysia Airlines (MAS) to Kuala Lumpur, but AirAsia X – also Malaysian-owned and part of the largest low-cost airline in Asia – was very popular for competitive prices. Both fly to Kuala Lumpur from the Gold Coast, Melbourne and Perth, but only MAS also offers direct flights from Adelaide, Brisbane and Sydney. MAS and Qantas tied for overall satisfaction and had comparable scores for in-flight service and entertainment, seat comfort, leg room and food quality – but “MAS has much more room and better service than Qantas,” according to CHOICE member Colin, who’s also a Qantas Platinum Frequent Flyer.

Singapore

Singapore tableEmirates delivers good value for this popular destination and mid-point between long-haul flights. Its in-flight service may not be on par with Singapore Airlines, but it certainly matches their in-flight entertainment, seat comfort, leg room, food quality, flight timeliness, baggage allowance and check-in process. One CHOICE member experienced “exceptional customer service from Singapore to Australia on Emirates. The cabin crew took care of my child who had motion sickness.” Tiger Airways and Jetstar both offer cheaper no-frills flights, but expect to pay for snacks and drinks and sandwiches that are hardly gourmet. Seven hours without decent food can be unpleasant, and CHOICE member Ann’s advice to anyone flying internationally with a budget airline is “take your own food”. You’ll also have to pay extra for an in-flight video player and bulkhead seats if you’re tall or large.

Thailand

Thailand tableMost members chose to fly Thai Airways instead of Singapore or Qantas to Thailand. AirAsia X is best if you’re looking to travel on a budget, but be aware that you must transfer to AirAsia in Kuala Lumpur for a connecting flight. General Jetstar gripes include delayed departures, late arrivals and poor communication, as well as poor food quality and paying for bottled water. “Our tickets were cheap but the whole experience has taught us never to fly long-haul again with a budget airline,” said CHOICE member Leonie. “We would rather pay the extra for a comfortable, normal service.”

Vietnam

Vietnam tableAlthough most members flew Vietnam Airlines, our price check found cheaper flights to Vietnam on Singapore
Airlines (SIA), provided you book early. As well as flying to Hanoi and Ho Chi Minh, SIA also flies into Da Nang, the city nearest to Hoi An, an ancient coastal town that’s popular for its heritage sites and resorts. Jetstar and Vietnam Airlines fly non-stop to Vietnam from Sydney, whereas SIA requires a transit in Singapore (or Kuala Lumpur with Malaysia).

Northern Asia

ChinaChina table

Members reported they were happy with Air China ticket prices, but not much else. “We were squashed in like sardines, many video and electronic systems did not work, and the food was basic and tasted processed,” said CHOICE member William. Cathay Pacific, Qantas and SIA flights to China require transfers in Singapore or Hong Kong. Despite this, SIA is once again the best choice. “Although its seats are not half as good as Cathay Pacific’s, Singapore Airlines’ in-flight crew is fantastic,” said CHOICE member Abbe.

Hong Kong

Hong Kong tableMost members flew Qantas to Hong Kong but did not rave about its in-flight service, food quality, seat comfort or leg room. Cathay Pacific was the secondmost commonly used carrier, and had a good response for in-flight service and entertainment, food and seat comfort. Again, SIA is the clear winner overall, but unlike Cathay or Qantas does not offer direct flights to Hong Kong (transfer in Singapore is required).

JapanJapan table

Jetstar flies direct to both Osaka and Tokyo from the Gold Coast and Cairns. If you book your flight through Qantas, you may be put on an aircraft operated by Jetstar. Members were happy with Jetstar’s ticket prices for this destination, but everything else, including food quality and in-flight service, got the thumbs down. Qantas did a marginally better job than its budget subsidiary for food quality, in-flight service and entertainment. If you fly to Tokyo with Singapore Airlines, you can choose to board an A380 at your transit in Singapore. Japan Airlines (which only departs Sydney and Brisbane) also rated well, but is currently undergoing receivership.

Comparison table list

  • By default ALL items are listed. You can select up to five items to view in a side by side comparison.
  • Additional columns can be viewed by using the Next/Previous buttons.

Using the filters

  • Use the filters to show only products that meet your specific requirements or which have the specific features you're interested in. Selecting filters automatically updates the Comparison table list.
  • The number shown in brackets represents the number of products that will be shown if you select that filter.
  • You can view additional filters by selecting the Show more filters button.

Compare products

 
Table Allowing the user to select a number of products dependant on their filter options.
Items to compare

Select up to 5 items below.
Then click the compare button

Compare
 
Overall scoreCost (%)In-flight service (%)In-flight entertainment (%)Seat comfort (%)Leg room (%)Food quality (%)Redeeming frequent flyer or loyalty points (%)Timeliness of flight (%)Baggage allowance (%)Check-in process(%)Destination
             
817486857167United Kingdom
798085776464United Kingdom
707074806058United Kingdom
686979586363United Kingdom
687670786457United Kingdom
677272805554United Kingdom
676973695854United Kingdom
666671725552United Kingdom
636167715449United Kingdom
628274596159United Kingdom
576160665147United Kingdom
827584836966Italy
727574736256Italy
717073795451Italy
706974806057Italy
625965705146Italy
Compare

Table notes

na means that there were less than 30 respondents who contributed to the scores.

Comparison table list

  • By default ALL tested products are listed. You can select up to five items to view in a side by side comparison.
  • Additional columns can be viewed by using the Next/Previous buttons.

Using the filters

  • Use the filters to show only products that meet your specific requirements or which have the specific features you're interested in. Selecting filters automatically updates the Comparison table list.
  • The number shown in brackets represents the number of products that will be shown if you select that filter.
  • You can view additional filters by selecting the Show more filters button.

Compare products

 
Table Allowing the user to select a number of products dependant on their filter options.
Items to compare

Select up to 5 items below.
Then click the compare button

Compare
 
Overall scoreCost (%)In-flight service (%)In-flight entertainment (%)Seat comfort (%)Leg room (%)Food quality (%)Redeeming frequent flyer or loyalty points (%)Timeliness of flight (%)Baggage allowance (%)Check-in process(%)Destination
             
817286877467United States
808882887374United States
767379806766United States
667364616158United States
656469725650United States
586860615652United States
577455525651United States
506649434643United States
405838394138United States
828484877673New Zealand
736975736661New Zealand
677563496056New Zealand
667563485955New Zealand
656366615753New Zealand
587753365447New Zealand
Compare

Table notes

na means that there were less than 30 respondents who contributed to the scores.

Comparison table list

  • By default ALL tested products are listed. You can select up to five items to view in a side by side comparison.
  • Additional columns can be viewed by using the Next/Previous buttons.

Using the filters

  • Use the filters to show only products that meet your specific requirements or which have the specific features you're interested in. Selecting filters automatically updates the Comparison table list.
  • The number shown in brackets represents the number of products that will be shown if you select that filter.
  • You can view additional filters by selecting the Show more filters button.

Compare products

 
Table Allowing the user to select a number of products dependant on their filter options.
Items to compare

Select up to 5 items below.
Then click the compare button

Compare
 
Overall scoreCost (%)In-flight service (%)In-flight entertainment (%)Seat comfort (%)Leg room (%)Food quality (%)Redeeming frequent flyer or loyalty points (%)Timeliness of flight (%)Baggage allowance (%)Check-in process(%)Destination
             
807284837368China
747277806559China
656468735652China
6184nana5350China
826985837267Indonesia (Bali)
698665na5647Indonesia (Bali)
667361na5155Indonesia (Bali)
636865525856Indonesia (Bali)
636062615852Indonesia (Bali)
617160435150Indonesia (Bali)
526648374942Indonesia (Bali)
807888847473Japan
716878695855Japan
636265675652Japan
588356495652Japan
776879807168Malaysia
686269756160Malaysia
687072716259Malaysia
638958474747Malaysia
847887847268Hong Kong
717075746059Hong Kong
656365695450Hong Kong
817384857267Singapore
768577857068Singapore
626363685653Singapore
618354264343Singapore
557553384746Singapore
807285856964Thailand
737277696360Thailand
628558na4647Thailand
615762685551Thailand
587254505549Thailand
506455675451Thailand
817683817066Vietnam
69na76na6260Vietnam
607163445251Vietnam
537548404742Vietnam
Compare

Table notes

na means that there were less than 30 respondents who contributed to the scores.

08.Secrets to a cheaper and better flight

 

When you’re booking a flight you may be influenced by the loyalty program you subscribe to, but it’s always worth comparing prices and in-flight service, as well as less obvious factors such as the flight schedules, type of aircraft you’ll be flying on, where the aircraft transits, and for how long. If you’re flying to London, for example, always try to book an A380 flight (with Singapore Airlines, Qantas or Emirates), which has a bigger seat width and a deeper seat pitch. Here are our members’ top 10 time- and money-saving tips:

1. Book early. Sign up to airline e-newsletters that alert you of cheaper airfares, such as Jetstar’s Friday Frenzy, Qantas’ Red Deals and Singapore Airlines’ 2-to-go deals.

2. Search on travel websites such as www.webjet.com.au, www.expedia.com.au, www.hotwire.com.au, and www.jetabroad.com.au and www.tripadvisor.com. Remember to clear your cookies and keep refreshing your page, as the prices on some travel websites increase as soon as you navigate away from their page and re-visit later.

3. Check the airlines’ own websites as well as comparator sites before booking – there may be cheaper deals found only there. Virgin Blue, for example, posts its bargain fares between 12pm-1pm daily. Also, check for where the airline transits, as well as its codeshare (see below) partners or subsidiaries to avoid flying with lower-quality carriers.

4. Look for travel websites that offer lowest-price guarantees If you find a flight with an Australian travel agent or airline that’s cheaper than a flight you found at Flight Centre, they will beat the price by $1 and give you a $20 voucher, or even fly you for free.

5. Find out if there will be airport delays or how to navigate around an airport where you’ll be in transit, as well as the weather conditions when you land at your destination at www.flightstats.com.

6. Find the best seats at www.seatguru.com. This tells you exactly how much seat space you have on a Boeing 777- 300ER compared with a Boeing 747-400. You can see a layout of where the galley is (to get your food faster) and where the bathrooms are (stay far away).

7. Always check-in online or over the phone to get the seats you want, especially if you’re traveling in groups. If you don’t, you’re likely to be slotted separately and/or get the worst seats.

8. Check the time of arrival at your destination to make the most of your holiday time. Remember to include the time spent at transit – less is more.

9. Always under-pack. Excess baggage costs for a Qantas flight from Australia to Europe, for example, costs $175 for 5kg.

10. Pack your own food if you’re flying with a budget airline. Even if you’re OK with the menu (which you can find on the airline’s website), sometimes the food gets sold out, especially if you’re seated at the back of the plane.

Codesharing explained

Under a codesharing agreement, the airline that operates the flight provides the plane, crew and ground handling services – but is different from the airline that sells the tickets. For example, a Qantas flight from London includes
a codeshare with British Airways, which means you may fly at least one leg of your flight with BA even though you booked your ticket through Qantas. Codesharing allows airlines greater access to cities without having to provide extra flights. Qantas, for example, does not fly to Italy directly, but codeshares with Cathay Pacific to Rome via Hong Kong or via London with BA.

Sister airlines, such as Virgin Blue/Pacific Blue and Qantas/Jetstar, also codeshare. Codes are usually shared between members of the two major airline alliances: Star Alliance, which includes Singapore Airlines, Lufthansa, United and Thai Airways, and Oneworld Alliance, which includes Qantas, Cathay Pacific, Japan Airlines and British Airways. When booking your flight online, always check the fine print and whether your preferred airline includes a codeshare – otherwise you may end up booking your flight with a carrier whose services or seats you don’t like.

Air New Zealand

"Air New Zealand were very professional and offered great service and the food was great. I would recommend them to anyone."

"Excellent service. Spare seat could be purchased for $60 making for more room."

"Will never fly with this airline again if there is an alternative. The check-in staff was very rude. The airline's baggage allowance rules also changed when I was charged excess for my golf clubs on my way back to Australia - I was not on my way to New Zealand."

Cathay Pacific

 "I was upgraded to Business Class due to economy being overbooked, the service was nothing short of excellent. Can't fault a thing with their service and staff. Even when a spare seat was available in economy on the next leg of the flight they brought me back up to Business Class to complete the journey."

"The seating on the flight was very uncomfortable as there was an electronic box under the seat which took up about half the width and made it very difficul to stretch your legs, very annoying on a long flight."

"We went on a round the world ticket trip. Cathay Pacific was fantastic, professional and everything was as it should be. Food, service, blankets, entertainment etc. etc. Perfect."

Air China

"A very, very old 747 plane with seats and leg room designed for small framed people, not 6 foot solidly built people. But is was the cheapest fare to USA."

"I took the flight with Air China because it was part of an organised package tour, but I would hesitate long and hard before flying long distance with them again. Short haul flights within China were fine, but they used the same planes for long haul (10 hours+) and it just wasn't an appropriate standard."

"Very slow and rather chaotic check-in in Australia - much better in China, however. Overall I was satisfied with the value and service, and would happily fly Air China again." 

Emirates

"The return sector Dubai to Melbourne on Airbus 340-300 was extremely uncomfortable. I have long legs - when the seat was tilted for sleeping, my legs did not reach the floor, ensuring cutting off the blood flow in the legs. The seat was not adjustable - I think that they must have removed leg rests. I had to put a bag under my feet. My wife, who is much shorter, went through total misery."

"This airline offered a direct flight to cities in UK other than London - for me a big advantage not to transit through Heathrow."

"Having flown on a A380 Airbus return from Sydney to Auckland for $300 (including taxes) there is no contest. Amazing price, service and plane." 

"Emirates is a great airline all around. It is my airline of choice when flying to Europe or New Zealand."

Etihad Airways

"I've flown with Etihad a few times now and its flights to the UK always seemes to be the cheapest. The service was good throughout the flight although this time round in-flight entertainment programs seems more limited."

"Food quality was excellent but there wasn't enough of it. I had to ask for extra food frequently. I'm 6'2" so leg room will always be an issue but Etihad were pretty good and i was able to succesfully request emergency exit/bulkhead seats for two of the four legs which was a blessing!"

"Extremely good value for everything on a discounted flight. Would travel with them again."

Japan Airlines

"JAL offer a stopover at Narita Airport Hotel, included in the cost of the ticket, on the flight from Aust to UK. This break in the trip is a life saver for we oldies (I'm 71)on a long haul. On the return flight you can book a small room at Narita Airport where you can shower and have a 3-4 hour sleep in a comfy bed between connecting flights at a small cost ($A30-$A40). As an older traveller having to fly economy, this service puts JAL ahead of the rest."

"JAL service at check-in and on the flt for our family of 2 adults and 3 young children was superb. Their procedures taking families with young children for immediate check-in makes a very big and welcome difference. We would highly recommend JAL, however not if the flt is shared with Alitalia. Our second leg was Alitalia (Tokyo - Rome). The service was almost non-existent, the entertainment system did not work at all for the whole flt in our whole section of three rows of seats. There was no apology or compensation."

"Only problem was that the food was Japanese, with some of it being great and other parts being not to our taste. With no other options for food on the flight, it restricts how much food there is to eat for the international flight."

Jetstar

"Baggage allowance was ridiculously low - especially since we were going on a ski trip with boots and gear. Information about how to pay for extra baggage was BURIED in the website - we had to work hard to find it. Eventually we pre-paid for extra baggage but it added a huge amount to our "cheap" flights."

"Booked to fly Business Class with Qantas using FF points but on arrival at Melb airport found we had been transferred to a Jetstar flight in economy class. We were told that Qantas no longer flew to Bali. Despite a written complaint we were not refunded any points, in fact our complaint was ignored."

"While I don't rate Jetstar very highly in many of the categories, you do (and I certainly do) need to remember that you generally get what you pay for with these low cost airlines with very low fares."

Malaysia Airlines

 "I flew with Malaysian Airlines and they were very good. Professional staff and good aircraft. The price was good value."

"I was in a wheelchair at the time and the service was great! I was escorted with a personal porter from the time of my arrival at the check-in in Malaysia to boarding."

"I've flown many times with Malaysia Airlines and the entire service is memorable, in particular the food and friendliness of the staff."

Pacific Blue

 "Pacific Blue was bloody awful. I contacted them about the painful (yes, PAINFUL) seats, but no reply. They also cancelled one leg of our trip, making us to depart the day before, with little notice and not a word of apology. Bastards!"

"Seats too small and very little leg room. Nil inflight entertainment unless you pay for it, same with food. Food you can buy is very average quality and too little options. Crew were friendly though and helpful."

"Adequate for short-haul trip like NZ. Wouldn't like to be squashed in for a longer flight, it could be a bit torturous. Everything was adequate and the flights departed/arrived on schedule. Quite professional for a discount airline." 

Qantas

"Used frequent flyer points. Great service on outbound flight and first class upgrade (from economy FF seats) on inbound return flights. FF status was gold at the time."

"Used Qantas frequent flyer points and was bumped to a jetstar flight, everything was an extra cost."

"We have been loyal Qantas travellers for many years. Despite advantages of frequent flyer scheme, standard of comfort on these flights (particularly leg room and seat comfort) will have us looking to another airline in the future."

"Yes. Bloody Qantas rerouted me to the UK via Darwin and Bangkok at the last moment. Had a long wait in Darwin sitting on the tarmac when we were not allowed to disembark. I stood outside the pale at the top of the passenger gantry just o get some fresh air and stretch my legs. I complained about the rerouting by filling in an on-board customer complaint form that the cabin crew promised me would reach head office. I never heard a dicky bird. Qantas is just the pits. I will never fly Qantas again."

"Service on the A380s is impeccable but I guess that is to be expected since these are the flagships of the Quantas fleet and would be staffed by top people. None the less they do well and deserve acknowlegement."

"Qantas fails in all areas. Poor attitude from all staff, including check in, in flight and customer relations. Flights are Sydney-centric,do not offer convenient routes, particularly on international flights, do not offer good prices regularly, have numerous delays where information to passengers on the ground is minimal and redirection of flights, when cancelled, are poorly planned, poorly executed and insensitive to their customers needs. I was a Qantas Frequent Flyer for over 20 years and Qantas Club Life Member for over 10 years, but I grew tired and frustrated with all of the above and will not fly with them ever again."

"Flew with Qantas on the new A380 and will only ever fly on the A380 again where available. Great legroom, comfortable seats and low noise level."

Singapore Airlines

 "Having tried a number of airlines for personal international travel in last few years, Singapore Airlines is clearly the best."

"I continue to be impressed with Singapore Airlines' quality of passenger service. They genuinely interact with passengers, many times anticipating their needs. An all around winner in terms of service."

"One noticeable difference with the cabin crew was there focus on passengers and helpfulness. They located an earring for me that I had lost on the floor. Also I have food intolerances where preservatives give me food poisoning. The food was interesting and delicious and I was able to enjoy it on these flights with no adverse reaction."

"Travelling with two children, aged three and 18 months, the staff were extremely helpful and being able to keep our stroller with us until just prior to boarding was terrific."

"Yes. How is it that some airlines get it right ALL OF THE TIME and some just don't get it. They need to travel on the opposition occasionally to see how it is done."

Tiger Airways

"Tiger Airways is fine when everything is going according to plan, but their procedures for handling problems are either poor or non-existent, with the result that passengers are often totally out of the information loop. In addition, it is difficult to even contact anyone who may be able to sort out a problem, and when you do it is hard or impossible to find someone actually willing to help."

"Tiger was OK, reasonable leg room and staff attitude. Downside was that its Singapore terminal is outside the main terminals, meant we couldn't use the airport hotels during our long wait for a flight to UK then onto Spain."

"There was a cyclone alert in Darwin which left us stranded in Singapore over night. Tiger looked after us but were disorganised and little information was diseminated to passengers. standard issues with low cost airlines - legroom and additional charges especially baggage." 

United Airlines

 "No individual secreens for in-flight entertainment. Old 747, noisy plane, not very comfortable seat, grumpy old crew."

"Service at check in was non existant. Staff were rude. Inflight staff were rude and unhelpful. service was poor. meals were unappettising and luke warm. Coffee was undrinkable. We waited 55 minutes before first bag appeared. These frustrations caused anger and quarels amongst passengers, which was very scary especially for older travellers."

"Will never fly with United again, due to lack of comfort and crap entertainment." 

V Australia

"Great service, loved everything about them except the seats seemed a lot smaller than on other planes (I flew on a 777-300). WE travelled with a baby and got really outstanding help from the booking process through to arrival."

"Very impressed with first time on V-Australia. QF has a lot of catching up to match this service and it was significantly less expensive."

"V Australia were a breath of fresh air.Planes are spacious,  of leg room,comfortable seats and staff were fantastic. I would definitely fly with them again."

Virgin Atlantic

"We have travelled to the UK on a number of occasions with Virgin Atlantic and to a number of other destinations with other airlines - the staff at Virgin Atlantic are the best we have travelled with so far."

"Excellent service on Virgin Atlantic. Very friendly helpful staff, would recommend them anytime."

"The airline catered very poorly for my faring paying child. No entertainment was provided."




 

Your say - Choice voice

Make a Comment

Members – Sign in on the top right to contribute to comments