Airline travel

Independent and trusted reviews and investigations of airline travel products and services, including information about flight websites, frequent flyer points, and your rights in flight. 

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Domestic airline reliability figures reflect fares

Figures for domestic airline reliability suggest it's pretty much a case of 'you get what you pay for'.

13 Aug 2014 | Government statistics for on-time departures and arrivals in 2013-14 financial year find Qantas and Virgin Australia trump low cost carriers, while Regional Express is best for regional travel.

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Changes to the travel industry - FAQs

What is happening and what do you need to know?

1 Jul 2014 | Major changes have come to the travel industry - but what do they mean for consumers?

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Travel insurance tips

Don't count on travel insurance to cover you if an airline or travel agent goes broke and takes your money with them.

1 Jul 2014 | Save money on travel insurance and avoid the pitfalls with our general travel tips and travel insurance advice.

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Cheap flights and variable pricing

Why are cheap flights and other airfares on airline websites so fleeting?

2 Jun 2014 | CHOICE investigates variable pricing and cheap flights on Qantas, Virgin and other airline and booking agent websites.

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Frequent Flyer failure

Unless you fly often, frequent flyer points won’t get you very far.

20 Mar 2014 | Scoring an airline ticket or an upgrade can be a tall order if you’re relying on Frequent Flyer rewards.

What you need to know before volunteering abroad

Volunteering abroad

Volunteering overseas sounds like a great way to do some good and have a holiday. But who really stands to profit?

14 Mar 2014 | Who really profits when you volunteer overseas?

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Hotel review sites

Think twice and double-check before trusting a user-generated review.

4 Nov 2013 | User-generated review sites like Trip Advisor still have a long way to go in ensuring the reliability of their reviews.

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Booking a bed: from sites to swaps

From free accommodation options like couch surfing to the hotel booking sites that get you five stars for fewer dollars, we look at ways for you to find the accommodation that suits your trip.

17 Sep 2013 | Get the most bang from your buck by checking out CHOICE's comparison of hotel booking sites, couch surfing, home rental and more.

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Overseas money transfers

When transferring money overseas, it pays to avoid the banks.

3 Apr 2013 | Unexpected fees and a poor exchange rate could cost you hundreds of dollars in the course of an international money transfer.

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Airline website booking traps

We expose the website traps and surcharges that can blow out the cost of that bargain basement airfare.

25 Mar 2013 | Don't get stung with unexpected fees and charges when booking your next domestic flight.

 
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