Airline travel

Independent and trusted reviews and investigations of airline travel products and services, including information about flight websites, frequent flyer points, and your rights in flight. 


Chargeback rights

CHOICE investigates how to claw back your hard-earned holiday money if your travel agent goes bust.

26 Nov 2014 | Travel agent gone broke? How to reclaim a credit card payment before it's too late.

travel agent holding globe in her hand

ATAS-accredited travel agents

Is a travel agent accredited with the new voluntary travel accreditation scheme a better bet?

24 Nov 2014 | A new voluntary accreditation scheme is seeking to provide assurance for consumers after the abolition of the Travel Compensation Fund.

woman sits on couch by the beach

Holiday accommodation and your rights

What rights do you have under Australian Consumer Law if there's a problem with your holiday accommodation?

17 Nov 2014 | Had trouble with your holiday accommodation? Our troubleshooting guide can help.

travelling with a disability lead

Travelling with a disability

A guide to accessible tourism for people with disability.

13 Nov 2014 | The how-to of accessible travel, from boarding flights and hiring cars to booking hotel rooms and dealing with discrimination.


Domestic airline reliability figures reflect fares

Figures for domestic airline reliability suggest it's pretty much a case of 'you get what you pay for'.

13 Aug 2014 | Government statistics for on-time departures and arrivals in 2013-14 financial year find Qantas and Virgin Australia trump low cost carriers, while Regional Express is best for regional travel.

Child looks out of airport window at aeroplanes.

Changes to the travel industry - FAQs

What is happening and what do you need to know?

1 Jul 2014 | Major changes have come to the travel industry - but what do they mean for consumers?

Hammock on beach with straw hat.

Travel insurance tips

Don't count on travel insurance to cover you if an airline or travel agent goes broke and takes your money with them.

1 Jul 2014 | Save money on travel insurance and avoid the pitfalls with our general travel tips and travel insurance advice.

Miniature aeroplane balanced on a computer mouse

Cheap flights and variable pricing

Why are cheap flights and other airfares on airline websites so fleeting?

2 Jun 2014 | CHOICE investigates variable pricing and cheap flights on Qantas, Virgin and other airline and booking agent websites.


Frequent Flyer failure

Unless you fly often, frequent flyer points won’t get you very far.

20 Mar 2014 | Scoring an airline ticket or an upgrade can be a tall order if you’re relying on Frequent Flyer rewards.

What you need to know before volunteering abroad

Volunteering abroad

Volunteering overseas sounds like a great way to do some good and have a holiday. But who really stands to profit?

14 Mar 2014 | Who really profits when you volunteer overseas?

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