Airline travel

Independent and trusted reviews and investigations of airline travel products and services, including information about flight websites, frequent flyer points, and your rights in flight. 

illustration of virgin and qantas travel money cards

Airline travel money cards vs the rest of the market

Our latest analysis of fees, features and exchange rates.

12 Dec 2014 | There is no single best travel money card out there, but some will suit your travel plans better than others.

airplane flying towards the horizon

Airline surcharging

Despite so-called reforms, Australia's biggest airlines refuse to stop slapping on hefty extra charges.

8 Dec 2014 | CHOICE looks at the latest surcharging rip-offs by the big airlines including Qantas, Jetstar, Virgin Australia, and Tiger Airways.

travellers-checking-a-map

Chargeback rights

CHOICE investigates how to claw back your hard-earned holiday money if your travel agent goes bust.

26 Nov 2014 | Travel agent gone broke? How to reclaim a credit card payment before it's too late.

cn holiday horrors

Holiday Horrors campaign

Ever had a dream holiday turn into a nightmare experience?

24 Nov 2014 | Send us your story and help us fight for a better travel industry.

travel agent holding globe in her hand

ATAS-accredited travel agents

Is a travel agent accredited with the new voluntary travel accreditation scheme a better bet?

24 Nov 2014 | A new voluntary accreditation scheme is seeking to provide assurance for consumers after the abolition of the Travel Compensation Fund.

woman sits on couch by the beach

Holiday accommodation and your rights

What rights do you have under Australian Consumer Law if there's a problem with your holiday accommodation?

17 Nov 2014 | Had trouble with your holiday accommodation? Our troubleshooting guide can help.

travelling with a disability lead

Travelling with a disability

A guide to accessible tourism for people with disability.

13 Nov 2014 | The how-to of accessible travel, from boarding flights and hiring cars to booking hotel rooms and dealing with discrimination.

AirplaneClimbing_iStock

Domestic airline reliability figures reflect fares

Figures for domestic airline reliability suggest it's pretty much a case of 'you get what you pay for'.

13 Aug 2014 | Government statistics for on-time departures and arrivals in 2013-14 financial year find Qantas and Virgin Australia trump low cost carriers, while Regional Express is best for regional travel.

Child looks out of airport window at aeroplanes.

Changes to the travel industry - FAQs

What is happening and what do you need to know?

1 Jul 2014 | Major changes have come to the travel industry - but what do they mean for consumers?

Hammock on beach with straw hat.

Travel insurance tips

Don't count on travel insurance to cover you if an airline or travel agent goes broke and takes your money with them.

1 Jul 2014 | Save money on travel insurance and avoid the pitfalls with our general travel tips and travel insurance advice.

 
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