"Only Ford Dealer service technicians are trained by Ford to be experts in the technical and mechanical components of all Ford vehicles. They have access to the latest engineering information ... to make certain your vehicle is serviced to the highest standards".
Highest standards? Let’s see:
- Ford service centres collectively missed 12 of the 28 faults in the car they serviced — two missed one fault out of four, the rest missed two.
- On the plus side, all the garages supplied an itemised invoice detailing the cost of the service and the work performed on the car, and all except one gave a verbal overview of the service. However, a couple ticked off things as 'done' when they weren’t.
- The average price charged was $236.61 for our Ford Laser and typical prices ranged from $226.25 to $248.30 (excluding 'specials'). The variation in price between the cheapest and most expensive service was mainly due to the difference in the cost of the consumables (oil and lubricants).