Shopping

Independent and trusted investigations and guides to your rights when shopping in retail stores and online.

ONLINE_Big-Ticket-Purchases_LEAD

Consumer law and extended warranties

Salespeople at Australia’s major electronics retailers have a lot to learn about consumer law.

27 Nov 2013 | A CHOICE shadow shop reveals that sales staff at Australia’s biggest electronics retailers have a limited or no understanding of their obligations under the Australian Consumer Law.

InterestFree_sale-sign_webLEAD

Interest-free shopping offers

We find interest-free deals can slug you with hefty fees.

18 Nov 2013 | Long-term payment deals can cost you hundreds of dollars in fees alone, even if you pay everything off within the interest-free period.

plastic-lead

Sustainable shopping bags

Sticking with your reusable polypropylene bags is the most sustainable choice - the one that makes a difference.

6 Nov 2013 | The latest in the war on plastic.

ONLINE_Lead_GiftCard_NEW

The trouble with gift cards

They're a great last-minute Christmas present, but gift cards can be a waste of money.

6 Nov 2013 | Watch for short expiry dates if you're tempted by the convenience of a gift card.

ONLINE-Cheaper-phone-calls_LEAD

How to save on international phone calls

Overseas phone calls don't have to cost an arm and a leg - save on international calls with these savvy tips.

15 Oct 2013 | Keeping up with friends and family overseas can be expensive, so we show you how to cut your phone bill.

ONLINE_Lead_CounterfeitGoods

Counterfeit goods

Alongside dodgy designer knock-offs, sophisticated copies are being sold online - and they're that much harder to detect.

12 Sep 2013 | Knock-off products are no longer easily identified by misspelled logos and shoddy craftsmanship. While the quality of counterfeit products appears to be improving, the counterfeiters are also getting smarter at marketing their products.

ONLINE_DutyFreeShopping_Lead

Duty-free shopping

Why you should just keep on walkin'.

11 Sep 2013 | Deals in airport duty-free shops may not be the best offer in town.

ONLINE_OnlineShopping_LEAD

Customer service online

How does online shopping customer service stand up?

13 Aug 2013 | Which of these online stores has the best customer service and returns policy?

veterinary-costs-lead2

Pet premiums

Are some veterinarians trying to sell you more than you need?

22 Jul 2013 | Costs for vet service can vary widely, and it doesn't help that there are no standard fee guidelines. Most vets no doubt deserve your trust, but with corporate vet franchises on the rise, upselling and overcharging are legitimate consumer concerns.

Kids-sport-fees-lead

Kids' sports fees

What exactly are soccer mums and dads paying for?

17 Jul 2013 | A healthy cut of junior soccer fees gets siphoned off to pay for elite regional teams. It's all about growing the game - but there's little or no support going back to the juniors.

Request a
CHOICE test

Help us choose what products and services to test next.

Join CHOICE Online

Discover the benefits of membership.
Just $7.98/month
*Billed quarterly as $23.95

 
Learn more
 
 

Polls

 
 

Have you used the following payment methods in the past 12 months?

  
14%
 
Interest-free
  
12%
 
Lay-by
  
10%
 
Lay-by and Interest-free
  
61%
 
None of these
  • 47 votes

Sign up to our free
e-Newsletter

Receive FREE email updates of our latest tests, consumer news and CHOICE marketing promotions.