04.Extra charges at the cinema
Why is it that when you go to the movies, whether at Hoyts, Event, Village or Palace cinemas, you get slugged a fee for booking your ticket online, when no such fee is charged for walk-up customers?
Village states this booking fee “covers the administration, development and maintenance required to provide this convenient service to our customers”.
Hoyts explains the fee as a payment for premium service: “The main benefit in purchasing tickets online is that you will receive priority service when you collect your tickets. Hoyts Red Carpet delivers a fast and easy way to collect online tickets from a busy box office environment. You are also guaranteed seats for the session and cinema of your choice.”