Know your rights

We look at nine common scenarios and show you how to assert your rights.
 
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02.Who to contact

Here are some useful contacts if you're unsure of your rights as a consumer:

• ACT Office of Regulatory Services www.ors.fairtrading.act.gov.au or phone (02) 6207 0400.
• NSW Office of Fair Trading www.fairtrading.nsw.gov.au or phone 13 32 20.
• NT Consumer Affairs www.consumeraffairs.nt.gov.au or phone (08) 8999 1999 or 1800 01 93 19.
• Queensland Office of Fair Trading www.fairtrading.qld.gov.au or phone 13 13 04 .
• SA Office of Consumer and Business Affairs www.ocba.sa.gov.au or phone (08) 8204 9777.
• Tasmania Office of Consumer Affairs and Fair Trading www.consumer.tas.gov.au or phone 1300 654 499 (toll-free).
• Victoria Consumer Affairs Victoria www.consumer.vic.gov.au or phone 1300 558 181.
• WA Department of Commerce www.commerce.wa.gov.au or phone 1300 304 054.

 

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