Shopping

Independent and trusted investigations and guides to your rights when shopping in retail stores and online.

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Quality vs price

When it comes to certain high-end products, are you paying a premium for quality or just brand?

27 Nov 2012 | We pit a low-, medium- and high-end moisturiser, hair dryer and pair of men's underpants against each other in a user trial, and speak to experts about the results.

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The pros and cons of lay-by

Lay-by can be a cheap and convenient way to budget but you should be aware of the pitfalls.

22 Oct 2012 | Lay-by can take the sting out of Christmas shopping, but the fine print can sometimes include tricky conditions such as expensive cancellation fees.

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Customer service shadow shop

Our customer service shadow shop produces mixed results for major retailers.

26 Sep 2012 | How do Australia's bricks and mortar retailers stack up when it comes to customer service? We shadow shop Australia's 10 most popular retailers.

Aroma Marketing

The rise of aroma marketing

Is your nose falling prey to stealth advertising?

15 Aug 2012 | Scent marketing is increasingly being used to draw consumers back into bricks-and-mortars stores.

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Parallel imports

Products shipped in from abroad without the permission of the local trademark or intellectual property owner.

19 Jun 2012 | How can some products look, taste and function the same, yet vary so markedly in price from their mainstream, retail counterparts?

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Rent payment schemes

Some rental agents outsource rent processing and have tenants pick up the tab.

7 Jun 2012 | Third-party rent payment schemes force tenants to pay for rent collection, and the fees can really add up.

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Finding a removalist

Hiring a removalist you can trust can be a shot in the dark.

25 May 2012 | In 2011, Fair Trading NSW received 300 complaints about removalists – more than one every working day on average.

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Mother's Day home test

Welcome to our new home test, where we ask CHOICE members to try the products for themselves.

11 May 2012 | We decided to give our lab testers the day off and asked CHOICE member (and mum!), Monique Brunello, to be our home tester and look at some gift ideas for mums.

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The cut flower industry

A beautiful bouquet of flowers may have an ugly back story.

9 May 2012 | We outline some concerns around imported cut flowers that might make you re-think that beautiful bouquet.

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Shopping for plus-size clothes

While Australians are getting bigger, the clothing industry isn't keeping up.

26 Mar 2012 | Plus-size clothing is limited and expensive for Australians despite there being a demand.

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Polls

 
 

Have you used the following payment methods in the past 12 months?

  
15%
 
Interest-free
  
13%
 
Lay-by
  
11%
 
Lay-by and Interest-free
  
60%
 
None of these
  • 45 votes

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