Independent and trusted investigations and guides to your rights when shopping in retail stores and online.


The problems with ticketing

No matter the event, you’ll likely be slugged a whole lot of extra charges for tickets.

28 Mar 2014 | We investigate the problems associated with buying tickets through agents, cinemas, and from scalpers.

Why is the mark-up on retaurant wine so great?

Wine and coffee mark-ups

Why are you charged so much when you buy your wine in a restaurant or coffee from a cafe?

26 Mar 2014 | When you choose a bottle of wine in a restaurant you could be paying up to 250% more than if you BYO. How do restaurants justify this price hike?

Not fit for purpose sign

Fit for purpose?

From swimming costumes you can’t get wet to see-through exercise pants, CHOICE looks at what you can do about products that don’t meet your expectations.

16 Dec 2013 | Consumers buy products that don’t do what they should on a daily basis, so what are your rights when it comes to getting what you paid for?

Don't lose your reason to cheer this Christmas

The five scams of Christmas

Falling for a scam or trap at Christmas time can dampen your festive cheer. We help you navigate the silly season safely

4 Dec 2013 | Christmas is a once-a-year opportunity to scam consumers out of their money. Scams cost Australians $93m last year, plenty of which targeted holiday shoppers. We take a look at some of the worst offenders.

shopping centre design Gruen Transfer

Shopping centre design

Ever wondered why you lose track of time and space in a shopping centre?

3 Dec 2013 | CHOICE investigates the tricks of the trade behind shopping centre design, and how these are encourage you to stay longer and shop more.


Consumer law and extended warranties

Salespeople at Australia’s major electronics retailers have a lot to learn about consumer law.

27 Nov 2013 | A CHOICE shadow shop reveals that sales staff at Australia’s biggest electronics retailers have a limited or no understanding of their obligations under the Australian Consumer Law.


Interest-free shopping offers

We find interest-free deals can slug you with hefty fees.

18 Nov 2013 | Long-term payment deals can cost you hundreds of dollars in fees alone, even if you pay everything off within the interest-free period.


Sustainable shopping bags

Sticking with your reusable polypropylene bags is the most sustainable choice - the one that makes a difference.

6 Nov 2013 | The latest in the war on plastic.


How to save on international phone calls

Overseas phone calls don't have to cost an arm and a leg - save on international calls with these savvy tips.

15 Oct 2013 | Keeping up with friends and family overseas can be expensive, so we show you how to cut your phone bill.


Counterfeit goods

Alongside dodgy designer knock-offs, sophisticated copies are being sold online - and they're that much harder to detect.

12 Sep 2013 | Knock-off products are no longer easily identified by misspelled logos and shoddy craftsmanship. While the quality of counterfeit products appears to be improving, the counterfeiters are also getting smarter at marketing their products.

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