Independent and trusted investigations and guides on consumer legal rights.


Work-from-home scams

Far from dying out, work-from-home scams are more dangerous than ever.

29 Nov 2011 | Work-from-home offers can be tempting, but they can make you vulnerable to identity theft. We reveal the top five scams, and explain how to protect yourself from them.


CHOICE Help - Legal

CHOICE has partnered with Maurice Blackburn Lawyers to give members access to a new legal service.

26 Jul 2011 | CHOICE Help is a pilot project for CHOICE Plus Members running until July 2012 to provide access to affordable, reliable preliminary consumer legal advice.


Resolving a financial complaint

Avoid the cost of going to court by resolving a matter yourself or using the free Financial Ombudsman Service.

17 Mar 2011 | Dealing directly with banks and other financial services providers to resolve disputes is usually more effective than taking the matter to court.

Will kits

Will kits

DIY will kits are a low-cost option for drafting a simple will. CHOICE put four to the test and found big differences.

24 Mar 2010 | An up-to-date, detailed will is essential for protecting your loved ones. We look at the basics you need to have covered.

Speed camera

Contesting parking and speeding fines

Ever wondered how to contest unjust parking and speed camera fines?

15 Sep 2009 | CHOICE found 30% of parking fine appeals to the NSW Treasury’s Office of State Revenue were successful. So what are your options?

Woman on the phone

Consumer Affairs and Fair Trading

Contact details for each state and territory's departments.

14 Aug 2009 | These state and territory government departments provide advice and information on consumer complaints and problems.

gavel and rest

Legal billing - don't get a raw deal

When you need to see a solicitor, how do you know if you’ve been overcharged – and what can you do about it?

11 Aug 2009 | CHOICE outlines what you can do to minimise the risk of legal overcharging and the steps to take if you suspect you’ve been ripped off.

Person typing on a laptop

Letters that get results

Making a complaint requires time, effort and often a bit of patience.

10 May 2005 | Sometimes you may have to write a letter outlining your concerns before the organisation takes you seriously.

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