Legal

Independent and trusted investigations and guides on consumer legal rights.

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Tackling call centres

Voice-activated software can be a nightmare for some people.

30 May 2012 | If you have a speech impediment, disability or an aversion to technology, call centres can cause you a lot of grief.

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Australian Consumer Law

One year on, we take a look at the successes and downfalls of the ACL in its debut year.

23 Dec 2011 | The newly introduced Australian Consumer Law gives consumers better protection when purchasing than ever before.

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Work-from-home scams

Far from dying out, work-from-home scams are more dangerous than ever.

29 Nov 2011 | Work-from-home offers can be tempting, but they can make you vulnerable to identity theft. We reveal the top five scams, and explain how to protect yourself from them.

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CHOICE Help - Legal

CHOICE has partnered with Maurice Blackburn Lawyers to give members access to a new legal service.

26 Jul 2011 | CHOICE Help is a pilot project for CHOICE Plus Members running until July 2012 to provide access to affordable, reliable preliminary consumer legal advice.

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Resolving a financial complaint

Avoid the cost of going to court by resolving a matter yourself or using the free Financial Ombudsman Service.

17 Mar 2011 | Dealing directly with banks and other financial services providers to resolve disputes is usually more effective than taking the matter to court.

Will kits

Will kits

DIY will kits are a low-cost option for drafting a simple will. CHOICE put four to the test and found big differences.

24 Mar 2010 | An up-to-date, detailed will is essential for protecting your loved ones. We look at the basics you need to have covered.

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Contesting parking and speeding fines

Ever wondered how to contest unjust parking and speed camera fines?

15 Sep 2009 | CHOICE found 30% of parking fine appeals to the NSW Treasury’s Office of State Revenue were successful. So what are your options?

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Consumer Affairs and Fair Trading

Contact details for each state and territory's departments.

14 Aug 2009 | These state and territory government departments provide advice and information on consumer complaints and problems.

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Legal billing - don't get a raw deal

When you need to see a solicitor, how do you know if you’ve been overcharged – and what can you do about it?

11 Aug 2009 | CHOICE outlines what you can do to minimise the risk of legal overcharging and the steps to take if you suspect you’ve been ripped off.

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Letters that get results

Making a complaint requires time, effort and often a bit of patience.

10 May 2005 | Sometimes you may have to write a letter outlining your concerns before the organisation takes you seriously.

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