Independent and trusted investigations and guides on consumer legal rights.

A dodgy salesperson

Telemarketers and door-to-door sales

What can you do to discourage unwanted telephone and door-to-door sales?

9 May 2014 | What rights do you have when a telemarketer calls you and tries to sell you something you don't want, or a salesperson knocks on your door and tries the hard sell?

extended warranty stamped on paper

Extended warranties

We take a look at whether extended warranties are really worth paying extra for.

27 Feb 2014 | Consumers are already covered by the Australian Consumer Law's automatic guarantees, so do you need an extended warranty too?

Are companies leaving you hanging on the line?

Companies that are difficult to contact

When it comes to getting in touch with some companies, it seems they're playing hide and seek with consumers.

4 Nov 2013 | CHOICE is asking companies to make their contact details more accessible, after finding some businesses are playing hard to get.


Franchisee rights

Franchises can be a dependable port of call in a crowded marketplace - but many Australians have paid dearly for signing on the franchisee dotted line.

22 Aug 2013 | For consumers, franchises can be a dependable port of call in a crowded marketplace. But many Australians have paid dearly for signing on the dotted line to run their own franchise outlet, generally because they were led to believe one thing but working for a franchisor turned out to be another.


Make the most of your representatives

Politicians should represent their constituents - whether they’re in power or not, in a major party or a minor one, in the upper house or lower. CHOICE shows you how to make your voice heard.

13 Aug 2013 | It can be easy to forget that politicians' purpose is to represent their constituents - you. So what is it exactly that politicians do, and how can you get them to represent you?

Advance care directives

Living wills

Unless you take certain steps, advance care directives (ACDs) may not carry much weight. We share some pointers on deciding your own fate.

22 Jan 2013 | With Australians living longer and often facing a drawn-out decline, being clear about your future healthcare plans is more important than ever.


How can ombudsman services help you?

Ombudsman services can't do everything, but they're getting better at what they can do.

28 Nov 2012 | Consumers have a lot to gain from understanding how ombudsman services operate and how the complaint process works.


Private car park fines

Have private car parks shifted their focus from collecting fees to handing out dodgy fines?

2 Oct 2012 | Some private car park operators have been slapping motorists with bogus “fines” and threatening legal action if they don’t pay up.


Tackling call centres

Voice-activated software can be a nightmare for some people.

30 May 2012 | If you have a speech impediment, disability or an aversion to technology, call centres can cause you a lot of grief.


Australian Consumer Law

One year on, we take a look at the successes and downfalls of the ACL in its debut year.

23 Dec 2011 | The newly introduced Australian Consumer Law gives consumers better protection when purchasing than ever before.

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