Legal

Independent and trusted investigations and guides on consumer legal rights.

Renting

Rental rights

When it comes to residential rental rights and protections, why is it that Australian tenants are far worse off than those in similar countries?

22 May 2013 | From no-grounds evictions to limited leases, we learn that long-term rental security is almost non-existent for Australian tenants.

Advance care directives

Living wills

Unless you take certain steps, advance care directives (ACDs) may not carry much weight. We share some pointers on deciding your own fate.

22 Jan 2013 | With Australians living longer and often facing a drawn-out decline, being clear about your future healthcare plans is more important than ever.

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How can ombudsman services help you?

Ombudsman services can't do everything, but they're getting better at what they can do.

28 Nov 2012 | Consumers have a lot to gain from understanding how ombudsman services operate and how the complaint process works.

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Private car park fines

Have private car parks shifted their focus from collecting fees to handing out dodgy fines?

2 Oct 2012 | Some private car park operators have been slapping motorists with bogus “fines” and threatening legal action if they don’t pay up.

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Tackling call centres

Voice-activated software can be a nightmare for some people.

30 May 2012 | If you have a speech impediment, disability or an aversion to technology, call centres can cause you a lot of grief.

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Australian Consumer Law

One year on, we take a look at the successes and downfalls of the ACL in its debut year.

23 Dec 2011 | The newly introduced Australian Consumer Law gives consumers better protection when purchasing than ever before.

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Work-from-home scams

Far from dying out, work-from-home scams are more dangerous than ever.

29 Nov 2011 | Work-from-home offers can be tempting, but they can make you vulnerable to identity theft. We reveal the top five scams, and explain how to protect yourself from them.

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CHOICE Help - Legal

CHOICE has partnered with Maurice Blackburn Lawyers to give members access to a new legal service.

26 Jul 2011 | CHOICE Help is a pilot project for CHOICE Plus Members running until July 2012 to provide access to affordable, reliable preliminary consumer legal advice.

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Resolving a financial complaint

Avoid the cost of going to court by resolving a matter yourself or using the free Financial Ombudsman Service.

17 Mar 2011 | Dealing directly with banks and other financial services providers to resolve disputes is usually more effective than taking the matter to court.

Will kits

Will kits

DIY will kits are a low-cost option for drafting a simple will. CHOICE put four to the test and found big differences.

24 Mar 2010 | An up-to-date, detailed will is essential for protecting your loved ones. We look at the basics you need to have covered.

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