Legal

Independent and trusted investigations and guides on consumer legal rights.

know-your-consumer-rights-entitlements

Know your consumer rights

What are your rights as a consumer?

14 Jul 2014 | Australian consumers are automatically protected by guarantees which give consumers the rights they expect when they buy goods and services.

unfair-contracts-lead

Unfair contracts

What can I do about unfair contract terms?

17 Jun 2014 | A contract is a legally enforceable agreement. If it's a standard form contract you are expected to sign or click I AGREE. But if one of the terms are unfair, you might have a right to have the term declared void.

Renting

Rental rights

When it comes to residential rental rights and protections, why is it that Australian tenants are far worse off than those in similar countries?

12 Jun 2014 | From no-grounds evictions to limited leases, we learn that long-term rental security is almost non-existent for Australian tenants.

Male and female hands holding pens

Consumer harassment and coercion

Is a bad business trying to force you into buying goods or services you don't want?

10 Jun 2014 | Businesses can't force you into buying goods or services that you don't want.

Man holding banner saying free (not really)

Unsolicited supplies

What you do when you receive things you didn't order.

10 Jun 2014 | If you receive goods or services that you didn't order, you don't have to pay for them.

pyramid pricing lead

Pyramid schemes

Pyramid schemes seem too good to be true - because they are.

21 May 2014 | Pyramid schemes are illegal schemes that promise wealth but depend on an endless supply of new members. You're taking a big risk with your money if you invest in a pyramid scheme.

Promotional price tags

Pricing problems

What you can do about misleading prices and other pricing inconsistencies.

13 May 2014 | What happens when a retailer displays more than one price? What can I do about misleading prices?

A dodgy salesperson

Telemarketers and door-to-door sales

What can you do to discourage unwanted telephone and door-to-door sales?

9 May 2014 | What rights do you have when a telemarketer calls you and tries to sell you something you don't want, or a salesperson knocks on your door and tries the hard sell?

extended warranty stamped on paper

Extended warranties

We take a look at whether extended warranties are really worth paying extra for.

27 Feb 2014 | Consumers are already covered by the Australian Consumer Law's automatic guarantees, so do you need an extended warranty too?

ONLINE-TPP-campaign-petition-lead

Trans-Pacific Partnership secretly trading away rights

The federal government should encourage open and honest debate on the Trans-Pacific Partnership.

11 Feb 2014 | Leaked drafts of the secretive TPP agreement indicate that consumer rights and protections, food labelling and affordable medication are all up for grabs.

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