05.Reliability
Key points
- No significant differences in reliability were found between gas and electric ovens, though gas ovens were likely to have more niggling problems with timers (5%) and ignitions systems (6%). However, this doesn’t affect the 89% of you who own an electric oven.
-
Bosch and Miele are sitting comfortably at the top of the reliability table.
- Problems for newer machines were:
- Door hinges: Delonghi (6%)
- While Delonghi had a good reliability record, some owners mentioned that their machines were noisy and that, when they did break down, it was difficult to get service for them.
Oven repairs by type
|
Percentage not needing repairs in the 12 months prior to the survey* |
| Electric (3804) |
88 |
| Gas (448) |
87 |
|
*These figures have been adjusted for the age of the appliances.
No significant differences were found between the two groups.
The figure in brackets is the number of subscribers reporting on this brand bought in or after 2000.
Percentage not needing repair
The figure in brackets is the number of subscribers reporting on this brand purchased in or after 2000.
These figures have been statistically adjusted for the age of the appliances.
Differences of 8% or more are statistically significant.
Percentage who would buy the same brand again
The figure in brackets is the number of subscribers reporting on this brand purchased in or after 2000.
a) A higher than average number of respondents who wouldn't buy Kleenmaid again (24%) gave their reason for not buying again as "Difficult to get service".
b) A higher than average number of respondents who wouldn't buy DeLonghi again (29%) gave their reason for not buying again as "Noise" and also (19%) "Difficult to get service".
c) A higher than average number of respondents who wouldn't buy Simpson again (47%) gave their reason for not buying again as "Poor features".