Large air conditioners review 2008

Keep your living room cool this summer.
 
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  • Updated:26 Aug 2008
 

07.Reliability

Air conditionerAccording to our survey, wall/window units are the most reliable air conditioner, with only 4% needing repair in the year before the survey, and ducted air conditioners the least reliable, with 15% needing repair in this period.

In terms of reliability, there’s not much difference between most brands, with the exception of Carrier, which may have you calling the repairer more frequently. No big brand names had any standout problems, but when we grouped together all the ‘other’ brands (those for which we had insufficient responses to report on by individual brand), we found they tended to have problems with their compressor (4%), controls (4%) and fan (3%). So it might be worth sticking with the brands in the table.

Owners of Daikin, Mitsubishi, Fujitsu and Panasonic said they’d be likely to buy the same brand again, while LG and Carrier owners were the least likely to stick with the same brand. One in eight LG owners said they wouldn’t buy an LG air conditioner again because they’re too noisy.  

Is your main air conditioner an inverter model?
Percentage not needing repairs in the 12 months prior to the survey*
Yes (2367) 91
No (1568) 88
 

*These figures have been adjusted for the age of the appliances.
There is a significant difference in the two repair rates.
The figure in brackets is the number of subscribers reporting on this brand bought in or after 2000.


Air conditioners by type
Percentage not needing repairs in the 12 months prior to the survey*
Wall/window unit (465) 96
Split system (3416) 91
Ducted (1073) 85
All air conditioners (4954) 90

*These figures have been adjusted for the age of the appliances.
Differences of 5% or more are statistically significant.
The figure in brackets is the number of subscribers reporting on this brand bought in or after 2000.


Percentage not needing repair
All air conditioners (5018) 90
Mitsubishi (493) 96
Electrolux/Kelvinator (144) 95
Panasonic (552) 93
Fujitsu (789) 92
Daikin (1283) 92
LG (362) 90
Carrier (199) 86

The figure in brackets is the number of subscribers reporting on this brand purchased in or after 2000.
These figures have been statistically adjusted for the age of the appliances.
Differences of 5% or more are statistically significant.


Percentage who would buy the same brand again
All air conditioners (5058) 87
Daikin (1296) 97
Mitsubishi (492) 94
Fujitsu (802) 93
Panasonic (555) 92
Electrolux/Kelvinator (148) 80
LG (362) a 79
Carrier (202) 76
The figure in brackets is the number of subscribers reporting on this brand purchased in or after 2000.
a) A higher than average number of respondents who wouldn't buy LG again (57%) gave their reason for not buying again as 'Noise.'
 

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