CHOICE Computer technology reliability survey 2010

How reliable is your computer equipment?
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We didn’t cover monitors separately in the last survey, so there’s no direct comparison. Many brand names match the desktops, which are probably not surprising, but there’s quite a number of brands that don’t appear in the desktop list, such as Samsung, BenQ, Viewsonic and LG, accounting for over 40% of the total. While 37% are less than 20 inches, almost a quarter are 23 inches or more, and 4% are more than 27 inches.


The good news is that none of the brands needed significant repairs. Acer, Apple and BenQ scored 100% and the rest all scored 97% or better. But 4% of respondents reported problems of some kind mostly colour issues, and ranging from Apple’s 1% to LG and the also-rans at 7 %. However, there’s no pattern in the types of problems encountered.



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Customer loyalty

Most users would be happy buying the same brand again. The happiest customers are Apple’s (99%), with Samsung, BenQ and HP (all 97%) close behind. Least happy were ASUS customers (89%), and the minority brands, still around 90%.


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