CHOICE Computer technology reliability survey 2010

How reliable is your computer equipment?
 
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04.Laptops

The leading laptop brands reflect the desktop brands, except for the strong presence of Toshiba at 17%, second only to Dell with 20%. Of those surveyed, 57% bought laptops in the last five years, 23% new in the last year. But they weren’t replacing desktops – only 17 % said they bought a laptop to replace a desktop.

Reliability

Laptop users reported slightly fewer problems (22%) than desktop users, but some brands, particularly Dell, fared badly. As with desktops, most problems did not require repair and almost 90% overall were reported as being repair-free. The most common problem with laptop brands was the battery, but again, problems varied widely.

Some brands have improved significantly since the last survey for not needing repairs in the previous 12 months, particularly Apple (94%), edging into the lead, along with Toshiba (90%) and HP (90%), while Dell (84%), dropped from equal first in the last survey to the end of the list this time.

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Customer loyalty

Most customers would stick with their existing brand, with an average of almost 90% ready to buy that brand again. For most of the leading brands, this is a slight reduction on the previous result. Apple again stands out with 99% indicating willingness to buy again, with Acer bringing up the rear with just 82%.

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